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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Excellent service and helpful on the phone.

Excellent service and helpful on the phone. Reviewed on: 23rd May 2025

What can I say really good experience

What can I say really good experience Reviewed on: 23rd May 2025

Very helpful and friendly staff , always happy to help

Very helpful and friendly staff , always happy to help Reviewed on: 23rd May 2025

Very helpful and incredibly supportive, though a lit...

Very helpful and incredibly supportive, though a little slow to get back to you over email. Reviewed on: 23rd May 2025

I felt like there was no light at the end of the tunnel

I was inundated with debts from quick loans, unpaid overdrafts and credit cards during a long period of unemployment, but using StepChange has helped me recover, slowly but surely. I'd definitely recommend them to anyone who feels there's no light at the end of the tunnel. Now that I'm working, I can increase my repayments! Reviewed on: 23rd May 2025

Stepchange made all the difference for me.

As a debtor attempting to cope with creditors and stress at a difficult time in my life Stepchange made all the difference. The well structured procedures of this experienced charity are clearly well respected by creditors generally so inspire confidence, and provide time and space to manage and achieve a better outcome. Their support and individual attention to my circumstances exceeded expectations and enabled me to find a way through my difficulties, first by advice, then through a debt management plan and finally through their settlement service. I could not have coped without their help. Reviewed on: 23rd May 2025

Helpful & Easy

Very helpful charity have helped me easily take control of my debts without any added stress. I recommend. Reviewed on: 23rd May 2025

So helpful and patient from first enquiry through to...

So helpful and patient from first enquiry through to doing reviews. Definitely no judgement about owing money and help find a solution to suit your budget Reviewed on: 23rd May 2025

Helpful and caring

I got myself in debt I reached out to Step change. I have had nothing but great advice and service from them Reviewed on: 23rd May 2025

Great Service

The advisors were calm, polite, and genuinely understanding. From the moment the conversation started, they made me feel at ease and reassured me that I wasn’t being judged. What stood out the most was how open they were about their own experiences they even shared personal testimonies about situations they had faced and how debt management had helped them regain control. Hearing their stories made a huge difference. It reminded me that I wasn’t alone in this, and that many others had faced similar struggles and come through them successfully. Their empathy and honesty helped break down the stigma around financial difficulty and encouraged me to be honest about my own situation. It truly made me feel that it was okay to ask for help, and that support was available without shame or pressure. Reviewed on: 23rd May 2025

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