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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange

Helped me put all my debts in one place. Reviewed on: 6th June 2025

Stepchange have only ever been helpful and friendly

Stepchange have only ever been helpful and friendly with sorting out my debt management plan Reviewed on: 6th June 2025

I got myself into a real issue and if it wasn't for...

I got myself into a real issue and if it wasn't for the help and understanding of step change, I don't know where I would be! They spoke to me, and sorted out my Finance and got me back on track, and every year I they get in touch and do a review and see what I can pay back thuis year! They email through the year with helpful tips Reviewed on: 6th June 2025

They’ve been great!

They’ve been great!, understanding helpful and easy to deal with Reviewed on: 6th June 2025

Staff were so helpful and supportive.

Staff were so helpful and supportive. Everyone I have spoken to has demonstrated real care, compassion and understanding. Reviewed on: 6th June 2025

Helped when I struggled with my monthly payments.

Helped when I struggled with my monthly payments. costumer service is always helpful. Reviewed on: 6th June 2025

Step change helped me turn my finances around

Step change helped me turn my finance's around instead of burying my head in the sand they helped me get a grip on my money helped me set up a manageable payment plan which aloud me to breathe and sleep of an evening I can't thank Step change enough and would recommend anyone struggling with debt don't bury your head in the sand there's no quick fix Step change will guide you Reviewed on: 6th June 2025

Stepchange customer service helped me when I got stu...

Stepchange customer service helped me when I got stuck completing the online form. Stepchange is helping me became debt free. Reviewed on: 6th June 2025

The best thing I ever did was contact stepchange to...

The best thing I ever did was contact stepchange to help me out with my debt. Reviewed on: 6th June 2025

Very helpful staff.

Very helpful staff. Made the whole process easier. Reviewed on: 6th June 2025

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