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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

They do not judge.

They do not judge you, they listen and I feel. I could move on with my life without the constant worry. Reviewed on: 23rd May 2025

Excellent communication, knowledgeable staff who sho...

Excellent communication, knowledgeable staff who show sympathy and compassion all whilst advising in a professional and accomplished manner. Reviewed on: 23rd May 2025

Don't delay, you won't be judged!

After the first time speaking to StepChange, it was an instant weight off my shoulders that had been overwhelming me for far too long. You think you'll never get out of the situation you're in, but after reviewing your situation and finances you see that light at the end instantly. Reviewed on: 23rd May 2025

Very good service, they will solve your debt proble...

Very good service, they will solve your debt problems, calculate and assist you with how much you are able to pay. Customer service friendly. Reviewed on: 23rd May 2025

Step Change have been a life line after I was victim...

Step Change have been a life line after I was victim of a serious financial scam. They gave me excellent advice and support during a crisis and have helped me to get my life back on track. Reviewed on: 23rd May 2025

Was in a bad place and was worried I would never get...

Was in a bad place and was worried I would never get out of a bad situation but with their help I am now in control and can relax a bit knowing that everything is under control and being paid at a rate I can afford. Reviewed on: 23rd May 2025

Before I contacted stepchange, I was worried, over w...

Before I contacted stepchange, I was worried, over wellmed, but after I contacted stepchange, it felt like a heavy weight had been lifted off my shoulders, amazing and very helpful people, the best place to go for debt advice, they make you feel comfortable, they speak plainly and calm. As I said amazing people. Reviewed on: 23rd May 2025

Thank you so much

We went stress stress and more stress to care and in control. Reviewed on: 23rd May 2025

They helped me loads with over 25 grand worth of debt.

They helped me loads with over 25 grand worth of debt. And it's free. Reviewed on: 23rd May 2025

Great and satisfying.

Great and satisfying. good job. Adequate correspondence Reviewed on: 23rd May 2025

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