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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Saved me from financial destruction, did not have cl...

Saved me from financial destruction, did not have clue where to go. They listened to my problems. Went through my finance made recommendations and put findings to Banks, Building Societies and other creditors. Negotiations made to stop interest and late payment charges. Agreed a much reduced monthly payment, allowing life to get back to normal. For their service they charge absolutely nothing, it’s Free. So professional as ways available to help and give advice on reviewing annual revisions. Don’t suffer with anxiety and stress. Let Step Change help you as they, helped me. Reduce your period of payment and rebuild your credit life. It really works stops the creditors knocking on your door. Reviewed on: 28th May 2026

there is a solution

worry abd worry over debts or call step change for a solution they are so helpful and sleepless nights over..you will feel so much better Reviewed on: 28th May 2026

Helped me through a very difficult and trying time.

Helped me through a very difficult and trying time. Without StepChages help goodness knows how I would have coped. Reviewed on: 27th May 2026

Stepchange helped me out of a very difficult place a...

Stepchange helped me out of a very difficult place and supported me to get my finances back under control. Reviewed on: 27th May 2026

I was heavily in debt and was told about StepChange.

I was heavily in debt and was told about StepChange. I contacted them and was given clear and straightforward advice by their excellent customer service staff. I am now well on my way to becoming debt free. I would recommend StepChange without hesitation. Reviewed on: 27th May 2026

Professional, kind, non-judgmental and supportive.

Professional, kind, non-judgmental and supportive. Everyone you speak to and every aspect of the service is supportive and constructive. Exactly what is needed when in a stressful situation like trying to solve your financial problems. Reviewed on: 27th May 2026

I had sleepless nights worrying about our debts.

I had sleepless nights worrying about our debts. I spoke to step change and after discussing our options and weight lifted. The betters letters stopped and a DMP was set up. All interest charges stopped and we started paying a monthly affordable payment lan. This is reviewed annually and adjusted accordingly Reviewed on: 27th May 2026

I don't know where I would be without Step...

I don't know where I would be right now without Step change. I've been on a Debt Management Plan with them for a few years now, before you judge- several circumstances contributed to me finding myself in a position where I was literally drowning in debt. Step change were the lifeline I didn't know I needed, they have helped me immensely and I know I will eventually pay back all I have borrowed with their support. I have spoken with their agents on many occasions and have always come off a call feeling respected, understood and supported. Reviewed on: 27th May 2026

Supportive

I was in so much dept step change helped me and have me confidence again to carry on Reviewed on: 27th May 2026

Willing to listen

Very helpful and understandingWilling to listen and understand Reviewed on: 27th May 2026

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