Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16328 reviews)

View other StepChange products

4.95

Based on 16,328 reviews, last reviewed 7th May 2026

77600% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and understanding staff members. Very helpful and understanding staff members. Easy to talk and deal with Reviewed on: 7th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16328)

Excellent.

Excellent. Easy & honest to use. Fair. You know what your paying for Reviewed on: 6th May 2026

Very good team

I was in a no way out and letters turning up 3/4 times a week. Stepchange were absolutely amazing - even when I missed a payment they talked me through the process and were very understanding and positive. If you're struggling I genuinely recommend these guys , I haven't heard from a creditor in years and having my interest frozen and my life is calmer Reviewed on: 6th May 2026

I have had the best help and the most friendly help...

I have had the best help and the most friendly help in all aspects, plus they always keep me updated with monthly statements and status Reviewed on: 6th May 2026

Turn my life around , really helpful advice , profes...

Turn my life around , really helpful advice , professional service Reviewed on: 6th May 2026

Ever since I have been with stepchange I have no wor...

Ever since I have been with stepchange I have no worries. Reviewed on: 6th May 2026

Fantastic

Excellent help for organising your money and debts. I wish I had discovered Step Change a lot sooner. Reviewed on: 6th May 2026

Needed help with debt and they made it easy to...

Needed help with debt and they made it easy to manage Reviewed on: 6th May 2026

Stepchange has literally changed things for my famil...

Stepchange has literally changed things for my family for the best! Offering such a vital service to enable us to be free of debt! Reviewed on: 6th May 2026

After contacting, things seemed more manageable, n...

After contacting, things seemed more manageable, no more letters or phone calls from creditors Reviewed on: 6th May 2026

Very easy to speak to, no judging and very helpful.

Very easy to speak to, no judging and very helpful. Changed my life speaking to them Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 1.36 from 4 reviews
Debt solutions
from Back2Credit 4.92 from 2016 reviews
Debt advice
from National Debtline 4.90 from 7 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub