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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Great service Many years ago I was in trouble finance.

Many years ago I was in trouble with my finance. As soon as i was in touch with stepchange they offered me help and guidance, and since they been a great help to me . I have recommend stepchange to few other people. I would like to say thank you . Reviewed on: 23rd May 2025

So easy to use.

So easy to use. Always felt that you were there if I needed for help and advice Reviewed on: 23rd May 2025

Feeling overwhelmed

I was feeling overwhelmed as my credit card payments was consuming a lot of my finances. I was directed by a friend to seek assistance from StepChange. It was the best thing I did. I now can sleep at night and also, have learnt how to budget better. I am so grateful for their help. Reviewed on: 23rd May 2025

They are literally a life saver.

They are literally a life saver. Reviewed on: 23rd May 2025

Very great great help thank you for my support and...

Very great great help thank you for my support and help Reviewed on: 23rd May 2025

Excellent

Easy to apply, friendly customer service Reviewed on: 23rd May 2025

Be Debt free

Was very low and very worried how i managed to be in debt for over £20,000 felt really awful and kept giving money away to someone. One of my creditors suggested Stepchange,it took me 10 years but i never looked back It was hard only at first Stepchange were very supportive and gave me a plan and gave me my life back,I cant thank them enough. Would thoroughly recomend to anyone. Reviewed on: 23rd May 2025

My annual review

The advisor was very patient and helpful. I get very nervous when i do my yearly review, Chloe put me at ease while dealing with my review. Reviewed on: 23rd May 2025

I was in to deep, like treading water, whilst drowning.

I was in to deep, like treading water, whilst drowning. This lot got me out of the deep water. With regular payments I'm nearly on the shore, that will be nice. Reviewed on: 23rd May 2025

Great job

Great place and people they go above and beyond Reviewed on: 23rd May 2025

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