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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Very helpful gave me peace of mind

Very helpful gave me peace of mind Reviewed on: 23rd May 2025

I was in debts and i was worried every day .

I was in debts and i was worried every day .i stayed in abusive relationship because of that but when my bank advised to contact Stepchange i was not sure if they help people like me but the call i made change my life ,they have helped to manage to pay my debts .now i am independent and enjoy time out with my granddaughter.Stepchange is great and people are nice and patient on phone Reviewed on: 23rd May 2025

Allways there to help and extremely efficient which...

Allways there to help and extremely efficient which these days is quite unusual. Reviewed on: 23rd May 2025

Commication

Mostly good experience but StepChane are not very good at answering emails Reviewed on: 23rd May 2025

Cannot recommend highly enough!

I worked with Stepchange to help my friend sort out his debts. They were excellent throughout. Patient, kind and always willing to assist. Cannot recommend highly enough! Reviewed on: 23rd May 2025

It’s a hard thing money management but they were pat...

It’s a hard thing money management but they were patient and helpful Reviewed on: 23rd May 2025

Very friendly and understanding with a professional...

Very friendly and understanding with a professional manner Reviewed on: 23rd May 2025

Lovely easy to deal with knowledgeable people.

Lovely easy to deal with knowledgeable people. Reviewed on: 23rd May 2025

They are here to help

I was going through a bad time i was getting into a mess with my debts and didn't know what to do, then I heard about step change, it took a lot of courage to ring them as I felt ashamed but I'm so glad I did I honestly wouldn't have known what to do without them, I could have lost my house, I was beside myself did I buy food or pay my debts but they were and are a fantastic service and they saved my life, the amount of pressure that was lifted was unbelievable I felt I had some control back, they never judged me never made me feel ashamed and was empathic to the situation I was in Reviewed on: 23rd May 2025

Great help!

Unexpected financial problems were causing problems. Stepchange was recommended and has/is helping well! Reviewed on: 23rd May 2025

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