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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Despair to relief and a manageable payment plan

I was in a total hole and panicking after having so much time off with Covid. Thanks to the guys at Stepchange we got my creditors all in one place. They informed my creditors how much I could pay and how often. This has been so great. It stops most of them harassing you and means I know the money is going down every month. I have had months I could pay more and could even take a break in an emergency. Honestly call them they will take all the worry and pressure off you and allow you to breath. You still need to help them providing details when your creditors sell your debt. Even this is easy. You just call or email them with your reference number the new creditors details and their ref number. Please call these guys you will not regret it. Reviewed on: 1st May 2024

Went through all my financial commitments.

Went through all my financial commitments. Made sure I could afford it and gave me very good options to deal with them excellent team of people explained everything to me thoroughly. No hesitation in recommendation for their advice very pleased Reviewed on: 1st May 2024

I have been treated kindly , efficiently and respect...

I have been treated kindly , efficiently and respectfully at every turn. When I first contacted Stepchange, I was at my wits' end - on the edge of a mental and physical breakdown , but Stepchange changed my life around . I could sleep again ,as they took my burden away and showed me how I could turn my life around . Reviewed on: 1st May 2024

Step change have changed my life for the better.

Step change have changed my life for the better. I now make affordable payments with no interest added. If it wasn't for step change I would have probably not been around much longer. I owe them my life. I have learnt my lesson and looking forward to a debt free life. Reviewed on: 1st May 2024

I thought there was no light at the end of the tunne...

I thought there was no light at the end of the tunnel until I phoned Stepchange. I received empathy from my first call the adviser reassured me that that light would start to appear even though it was very dim at first. After setting up my payment plan I started my journey .Stepchange supported me with every step.Now I am debt free and cannot thank Stepchange enough.I would encourage everyone with a debt problem not to ignore it and contact Stepchange where you will never be judged and always treated with respect and professionalism. Reviewed on: 1st May 2024

Excellent friendly service.

Excellent friendly service. Reduces stress levels knowing I’m being supported Reviewed on: 1st May 2024

a very swift and professional service helped me out...

a very swift and professional service helped me out no end thanks step change Reviewed on: 1st May 2024

Very professional & helpful service

Very professional advice given and managed to relive high amount of stress have also recommended to friends and family who have encoutered debt problems Reviewed on: 1st May 2024

Very professional service!

I was expecting it to be a difficult process but the customer service representative made it very easy and comfortable discussing such personal matters. I am grateful and would highly recommend their services. Reviewed on: 1st May 2024

Very professional & Helpful.

Very professional & Helpful. Wish we had contacted them sooner Reviewed on: 1st May 2024

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