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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Saved my mental health

Going from drowning in debt to managable monthly payment made a huge difference, not only to my bank balance, but to my mental health. I was severely struggling and couldn't see a way out of all of the debt that had mounted up from a relationship breakdown, but StepChange helped me prioritise my debts, arranged a payment break and I'm now on the way to being debt free with a significantly smaller monthly payment with no huge interest costs. Reviewed on: 23rd May 2025

Excellent customer service and helpful information.

Excellent customer service and helpful information. Reviewed on: 23rd May 2025

They do not judge.

They do not judge you, they listen and I feel. I could move on with my life without the constant worry. Reviewed on: 23rd May 2025

Excellent communication, knowledgeable staff who sho...

Excellent communication, knowledgeable staff who show sympathy and compassion all whilst advising in a professional and accomplished manner. Reviewed on: 23rd May 2025

Don't delay, you won't be judged!

After the first time speaking to StepChange, it was an instant weight off my shoulders that had been overwhelming me for far too long. You think you'll never get out of the situation you're in, but after reviewing your situation and finances you see that light at the end instantly. Reviewed on: 23rd May 2025

Very good service, they will solve your debt proble...

Very good service, they will solve your debt problems, calculate and assist you with how much you are able to pay. Customer service friendly. Reviewed on: 23rd May 2025

Step Change have been a life line after I was victim...

Step Change have been a life line after I was victim of a serious financial scam. They gave me excellent advice and support during a crisis and have helped me to get my life back on track. Reviewed on: 23rd May 2025

Was in a bad place and was worried I would never get...

Was in a bad place and was worried I would never get out of a bad situation but with their help I am now in control and can relax a bit knowing that everything is under control and being paid at a rate I can afford. Reviewed on: 23rd May 2025

Before I contacted stepchange, I was worried, over w...

Before I contacted stepchange, I was worried, over wellmed, but after I contacted stepchange, it felt like a heavy weight had been lifted off my shoulders, amazing and very helpful people, the best place to go for debt advice, they make you feel comfortable, they speak plainly and calm. As I said amazing people. Reviewed on: 23rd May 2025

Thank you so much

We went stress stress and more stress to care and in control. Reviewed on: 23rd May 2025

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