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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14720)

Very friendly people, never feel like I am been judg...

5
Very friendly people, never feel like I am been judged, I am stress free from my debt. Reviewed on: 1st May 2024
Theodora N's avatar
Theodora N

They helped us from struggling finances to attaining...

5
They helped us from struggling finances to attaining a life worth living. Reviewed on: 1st May 2024
John 's avatar
John

Problem solve

5
If got problem with your finances please give them a call they friendly and helpful.l Reviewed on: 1st May 2024
Denise Baker's avatar
Denise Baker

Supportive, understanding and honest. Highly recommend

5
So supportive and make a very stressful and emotional time feel manageable. Informative, honest helped me get my life back on track and on the road to becoming more in control of my finances Reviewed on: 1st May 2024
Anonymous User's avatar
Anonymous User

We couldn't thank Stepchange enough for helping me c...

5
We couldn't thank Stepchange enough for helping me clear my debt and help me sleep a little better without panicking and worrying. We were with them for over 8 years and we are finally debt free and we owe Stepchange a debt. A debt of gratitude. Reviewed on: 1st May 2024
Diane A's avatar
Diane A

I’ve been in debt for a very long time. Huge help!

5
I’ve been in debt for a very long time. Step change made it very easy to get help. Especially completing the forms online and I didn’t have to speak to anyone and give my life story for the 100th time. Reviewed on: 1st May 2024
Manchester resident 's avatar
Manchester resident

A real life-saver!

5
A real life-saver! A great professional and understanding team. Reviewed on: 1st May 2024
John Howard's avatar
John Howard

You are all amazing at step change you made my life...

5
You are all amazing at step change you made my life worth living. I have recommended you to so many people over the years I have never had to worry or deal with any of my creditors myself. THANK YOU ALL SO VERY MUCH. Reviewed on: 1st May 2024
Janet R's avatar
Janet R

Life changing support from Step Change

5
Step Change have been amazing in providing a service that really does help you get out of a spiralling debt cycle. With their online forms easy to complete and their calculations, which determine an affordable pay back personal monthly plan, I am dramatically reducing my debt each year. I would highly recommend Step change as there are no hidden fees, what you pay goes all towards your debts. Thank you step change, my financial future is much brighter now. Reviewed on: 1st May 2024
Lou's avatar
Lou

Stepchange helps

5
I needed support and stepchange as given me my confidence in my financial situation and helped me get back on my feet Reviewed on: 1st May 2024
Paul H's avatar
Paul H

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