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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,640 reviews, last reviewed 21st Jun 2026
376800% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026
Mavis's avatar
Mavis

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18640)

Amazing understanding and professional advise, when...

5
Amazing understanding and professional advise, when i was at my most vulnerable Reviewed on: 23rd May 2025
martin s's avatar
martin s

Exceptional customer service.

5
Exceptional customer service. Kind staff Reviewed on: 23rd May 2025
Katie W's avatar
Katie W

Excellent advse

4
Good practical advise straight forward help Reviewed on: 23rd May 2025
Craig Johnson's avatar
Craig Johnson

Dealing with debt is stressfull

5
Dealing with debt is stressful and overwhelming. From the first call to setting up the DMP was stress free and lifted a weight of our minds. Managing the creditors was made easy and manging our DMP is also easy through the StepChange portal. Staff are brilliant and experienced. Reviewed on: 23rd May 2025
DAM's avatar
DAM

I have added a debt to my management plan .

3
I have added a debt to my management plan . No one has contacted me. I am getting threatening letters from jacobs about possession Enforcement. Reviewed on: 23rd May 2025
David 's avatar
David

They give you hope, care and want to help you .

5
Exceptional people, team , organisation! Reassuring, understanding, compassionate they change perspectives and help you find away through the debt maze.Most importantly StepChange gives you hope Reviewed on: 23rd May 2025
Pawl j's avatar
Pawl j

I was in debt didn't know what to do then a friend t...

5
I was in debt didn't know what to do then a friend told me about step change the first phone call with them they put me at ease set up a plan stop getting letters from debt collectors I pay each month and I was so glad I made that call Reviewed on: 23rd May 2025
Anthony s's avatar
Anthony s

Employees are friendly helpful knowledgable and resp...

5
Employees are friendly helpful knowledgable and respectful Reviewed on: 23rd May 2025
Pauline 's avatar
Pauline

Outstanding organisation

5
I’ve been a client for several years. The staff are professional, amicable and reassuring each time I’ve had communications with them. They show empathy and patience. The staff have eliminated any pressure and stress of debt repayments in my experience. Reviewed on: 23rd May 2025
Sharon Cumberbatch 's avatar
Sharon Cumberbatch

Don't wait act now!

5
After a messy divorce I found myself maxed out on cards loans etc. Stepchange sorted my debts and now i can finally see the end approaching. Reviewed on: 23rd May 2025
Reuben 's avatar
Reuben

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