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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Cannot recommend them enough

I contacted Stepchange due to debt issues, compounded by Covid. I honestly wish I'd got in touch with them two years earlier. What looked like a daunting process was made simple, manageable and the advice is clear, straightforward and honest. Life instantly got better and whilst there's been a long road to travel, Stepchange have not only made it possible but they made it as easy as anything like this can be. Reviewed on: 27th May 2026

Helpful understanding respectful and not judgmental...

Helpful understanding respectful and not judgmental makes you feel like it can be sorted no matter how difficult. Reviewed on: 27th May 2026

Stepchange have helped me with all my debts, they ha...

Stepchange have helped me with all my debts, they have given me peace of mind knowing that now I can afford to pay my debts whilst still having money to live on. Reviewed on: 27th May 2026

They are supportive, understanding and patience.

They are supportive, understanding and patience. Reviewed on: 27th May 2026

It’s been ok it can improve

It’s been ok it can improve across customer service and digital services by having a better digital experience and having customer service to support it Reviewed on: 27th May 2026

Very supportive & positive service f...

I've always had very supportive & positive service from step change. There is no judgement, just practical knowledge & helpful advice. They know the right question to ask, even reminding you of items you need to include on your dmp Reviewed on: 27th May 2026

A great help during a dark time

I've found StepChange to be supportive, understanding and knowledgeable. They're true saints. Reviewed on: 27th May 2026

STEP CHANGE EXCELLENT *****

EXCELLENT AS THE STAFF HAVE ALWAY GOT YOU BEST INTEREST AT HEART TO HELP STSY OUT OF MORE PROBLEMED DEPT. Reviewed on: 27th May 2026

Helped me and didn’t judge me and came up with an af...

Helped me and didn’t judge me and came up with an affordable plans Reviewed on: 27th May 2026

Fantastic support f rom Step change

Sorted my debt issue caused by losing my job an dbeing a carer. Reviewed on: 27th May 2026

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