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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Friendly and very helpful .

I was recommended by a family member to contact step change after having to retire due to health reasons . Never looked back . Reviewed on: 23rd May 2025

very good service

from having nightmares to a good nights sleep Reviewed on: 23rd May 2025

Took a lot of my stress away I didn't know who to tu...

Took a lot of my stress away I didn't know who to turn to till I found step change Reviewed on: 23rd May 2025

Thank for helping us every step of the way

Step change helps us get on top of our debts with support , guidance and a reasonable budget we could manage. Reviewed on: 23rd May 2025

It’s difficult that if any issues arise while on the...

It’s difficult that if any issues arise while on the plan the client is left to contact the lenders and then relay back to StepChange where more effective would be direct communication between the two especially when it comes to clarifying reference numbers and bank accounts. Reviewed on: 23rd May 2025

I cannot fault the customer service, step change go...

I cannot fault the customer service, step change go above and beyond to help and take away the stress of debt management Reviewed on: 23rd May 2025

Brilliant no interest charges and affordable payments

Brilliant no interest charges and affordable payments Reviewed on: 23rd May 2025

Great help

Very helpful easy to contact and good solid advice Reviewed on: 23rd May 2025

Absolutely fantastic service this place saved my life

Absolutely fantastic service this place saved my life Reviewed on: 23rd May 2025

Lovely lady she really helped me and made me feel at...

Lovely lady she really helped me and made me feel at ease. Reviewed on: 23rd May 2025

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