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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16353 reviews)

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4.95

Based on 16,353 reviews, last reviewed 7th May 2026

78750% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Let Step Change put your mind at rest I was so scared in the days running up to me contacting Step Change. But as soon as I contacted them, everything got so much better. They were so help... Read more Reviewed on: 7th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16353)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Fantastic

Excellent help for organising your money and debts. I wish I had discovered Step Change a lot sooner. Reviewed on: 6th May 2026

Needed help with debt and they made it easy to...

Needed help with debt and they made it easy to manage Reviewed on: 6th May 2026

Stepchange has literally changed things for my famil...

Stepchange has literally changed things for my family for the best! Offering such a vital service to enable us to be free of debt! Reviewed on: 6th May 2026

After contacting, things seemed more manageable, n...

After contacting, things seemed more manageable, no more letters or phone calls from creditors Reviewed on: 6th May 2026

Very easy to speak to, no judging and very helpful.

Very easy to speak to, no judging and very helpful. Changed my life speaking to them Reviewed on: 6th May 2026

I have been with stepchange for 4 years they are ver...

I have been with stepchange for 4 years they are very helpful and took a lot off stress from me i cant thank them enough Reviewed on: 6th May 2026

Turn worry into relief!

I was really worried so i turned to Stepchange for advice. They helped me to plan a budget to pay only what i could afford. At first - probably through pride- i was a little over confident in what i could offer but this was re-assessed when i called them for help again. They helped me to sort out a much more realistic budget so i could offer to pay only what i genuinely could afford. Reviewed on: 6th May 2026

Life Changing Servicev

I was in serious debt and couldn't see a way out or a way forward but step change has been fantastic in giving me back my life Reviewed on: 6th May 2026

Super helpful and relatively straightforward

Super helpful and relatively straightforward Reviewed on: 6th May 2026

I finally admitted i needed help!!!

I was in denial about my debt but after getting the courage to say it outloud to someone who didn't know me, I instantly realised I had made the first step into sorting it out!! I have over the last few years spoken to a few different people and I have never once thought that I was being judged or made to feel bad. I am nearly debt free and it is well done to me but a massive thank you to everyone that has helped along the way. Without Stepchange I dont think I would be where I am now!!! Reviewed on: 6th May 2026

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