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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18634 reviews)

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4.92

Based on 18,634 reviews, last reviewed 17th Jun 2026

188050% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I suffer from adhd autism and dyslexia and mental p... I suffer from adhd autism and dydlexia and mental physical health and They have helped me from the start and lifted worry off my head they do everythi... Read more Reviewed on: 17th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18634)

Game changer

I was in so much of a financial mess couldn’t see anyway out they changed everything for the best and made me debt free Reviewed on: 23rd May 2025

A Weight lifted.

Going to Stepchange was the best thing I ever did. I felt overwhelmed with worry, unable to see a way out of my financial nightmare - then I turned to Stepchange and it really, really was a weight off ! Thank you so much ! Reviewed on: 23rd May 2025

After my husband died I found myself in debt.

After my husband died I found myself in debt. Reviewed on: 23rd May 2025

I had buried my head in the sand!

I had buried my head in the sand, was losing sleep, scared, worried and anxious. I nervously made the call, then filled in the online finances document. The instant result of a plan was such a relief. I wish I'd done it sooner! The lady was lovely and it was so easy to sort. The 60 days breathing space was also a godsend. I had been avoiding answering calls for a while. The monthly payment is affordable...unlike what I was trying to pay, and I am forever grateful. Thank you x Reviewed on: 23rd May 2025

A fantastic help!

Staff are so friendly & helpful. Reviewed on: 23rd May 2025

Words can't describe how helpful this organisation is.

Words can't describe how helpful this organisation is. Reviewed on: 23rd May 2025

Have been in DMP for many years and it has helped me...

Have been in DMP for many years and it has helped me steady the ship and within a couple of months off being debt free Reviewed on: 23rd May 2025

I was in debt and couldn’t find a way to cope.

I was in debt and couldn’t find a way to cope. Stepchange really helped, by helping to manage my debts, and contacting companies on my behalf. I am in a much better place financially now. They have been fantastic. Thank you. Reviewed on: 23rd May 2025

Lifesaver.

Over many years, first as CCCS, then as Stepchange, the organisation has supported me in dealing with what seemed an insupportable debt burden acquired during an undiagnosed mental illness. Although the telephone waiting can seem a little onerous, it is always worth it for the supportive advice and, most of all, taking on all contact with my creditors. I might never have recovered, and creditors might never have been paid, if it was not for the support from Stepchange. Reviewed on: 23rd May 2025

Peace at last

I had been I'll and this debt was really affecting my mentality. It was hanging over me for a few years but within a month or so Stepchange eased the burden massively. Reviewed on: 23rd May 2025

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