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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Everyone was so kind & helpful without being judgeme...

Everyone was so kind & helpful without being judgemental for the mess we had got ourselves in to, once everything was in place it felt like a weight had been lifted. Reviewed on: 27th May 2026

Flawless

Flawless, i honestly cannot find a flaw, opening the account was so easy, they offer many solutions and they sorted all the payments to debtors really quickly and with minimal fuss . If you miss a payment date they help you get back on track easily. Reviewed on: 27th May 2026

Debt solving

StepChange took all the worry away to make it easy to deal with Debt Reviewed on: 27th May 2026

Everyone I spoke to was understanding, knowledgable...

Everyone I spoke to was understanding, knowledgable and non judgmental I felt safe and at ease whilst talking about personal issues Reviewed on: 27th May 2026

I don’t know what I would have done without Stepchange.

I don’t know what I would have done without Stepchange. Reviewed on: 27th May 2026

Have helped ease the stress i had before.

Have helped ease the stress i had before. Reviewed on: 27th May 2026

Currently, feel stress-free relax in life.

A few months ago, I was stuck in a deep credit death valley. That time, I approached "StepChange Debt Charity"; they pulled me out, and now I feel completely mentally relaxed and stress-free. Reviewed on: 27th May 2026

Very supportive when you phone and speak to someone.

Very supportive when you phone and speak to someone. Reviewed on: 27th May 2026

Highly recommend these people

I was at rock bottom, and the people at StepChange were fantastic. They were so patient, and knowledgeable, and compassionate. I am still servicing some debts but the process has got easier over time for me (it is easy, I just didn't want to face up to it!). Highly recommended. Reviewed on: 27th May 2026

The staff are very helpful and understanding.

The staff are very helpful and understanding. They helped take a massive weight off my shoulders and start sleeping at night, I will be forever grateful. Reviewed on: 27th May 2026

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