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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I think Stepchange are brilliant.

I think Stepchange are brilliant. I am so happy with their help and plan they make for me Reviewed on: 27th May 2026

I had some debt and wasn’t sure what to do.

I had some debt and wasn’t sure what to do. Step change offered advice and calculated a payment plan, I haven’t had to think about my debt I just make the monthly payments. Reviewed on: 27th May 2026

Easy to talk to advisors regarding debt.

I find it easy to talk to advisors regarding my debt. I feel like they understand my situation and I feel no judgement from them. They really do care and provide as much help as they can. It was difficult for me to talk about my debt to anyone else, but StepChange allowed me to be open about it. Reviewed on: 27th May 2026

I cannot thank Step Change enough fir the help thry...

I cannot thank Step Change enough fir the help thry gave me with the diifficulties i was ezperiencing. There appriach was very friendly they covered every aspect of expenditure and took control thereafter. Any concerns i had was addressed imediately putting mr at ease. I would definately reccomrnd Step Change. Reviewed on: 27th May 2026

Thank you

Helped me to get my finances in order at a difficult time. Reviewed on: 27th May 2026

I had a large debt with numerous lenders .

I had a large debt with numerous lenders . Stepchange were fantastic, ensured I could afford to pay my debts contacted my creditors and helped me regain control of my finances. Reviewed on: 27th May 2026

Good customer service

I was treated kindly, guided through how my debt management would be processed and given lots of information Reviewed on: 27th May 2026

Everyone was so kind & helpful without being judgeme...

Everyone was so kind & helpful without being judgemental for the mess we had got ourselves in to, once everything was in place it felt like a weight had been lifted. Reviewed on: 27th May 2026

Flawless

Flawless, i honestly cannot find a flaw, opening the account was so easy, they offer many solutions and they sorted all the payments to debtors really quickly and with minimal fuss . If you miss a payment date they help you get back on track easily. Reviewed on: 27th May 2026

Debt solving

StepChange took all the worry away to make it easy to deal with Debt Reviewed on: 27th May 2026

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