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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

So easy to sort out and really helpful staff

So easy to sort out and really helpful staff Reviewed on: 6th June 2025

Amazing staff so friendly

Staff are so kind and helpful, they listen and help without judgement. Your a person to them and not just a number. Reviewed on: 6th June 2025

Excellent support and advice!

StepChange have really helped me through one of the worst times of my life. Every person i have spoken to has been respectful, helpful and have given me lots of support and advice. Wish i had reached out to them sooner than i did. Reviewed on: 6th June 2025

Debt control

They have helped me get back in control of my debts. And have helped me get a plan of action to get it sorted. Reviewed on: 6th June 2025

Setting up my account with step change

I was very embarrassed when I first spoke to Step Change but I soon realised that there is a lot of people in the same predicament and was instantly put at ease and given a solution to solve my debt it was super easy to set up everything and do a payment plan without the worry of my debtors. Reviewed on: 6th June 2025

Caring and compassionate staff who don’t judge you.

Caring and compassionate staff who don’t judge you. Reviewed on: 6th June 2025

I feel I have my life back due to their...

I feel I have my life back due to their help Reviewed on: 6th June 2025

Friendly staff non judgemental extremely helpful and...

Friendly staff non judgemental extremely helpful and reassuring Reviewed on: 6th June 2025

Step change have helped me for a long time there’s...

Step change have helped me for a long time there’s no one better they are always there if you have a problem I got myself in a bit of bother and they guided me so if you need help please go to step change( Reviewed on: 6th June 2025

They literally saved my financial skin!

They literally saved my financial skin, I am half way to being debt free and have a much better understanding of how to manage my finances because of Stepchange. If you are worried about debt, trying to jump from one 0% card to another and losing the will, give them a bell. Its' free and they are good people. Reviewed on: 6th June 2025

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