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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

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4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing service and help in every way

Amazing service and help in every way possible Reviewed on: 4th May 2024

Using Stepchange has taken a weight of my shoulders.

Using Stepchange has taken a weight of my shoulders. They explained things in a simple way and helped me set up a payment plan quickly. I would highly recommend there services if you are struggling with debt. Reviewed on: 4th May 2024

Easy and smooth helped me out with my debt when I mo...

Easy and smooth helped me out with my debt when I most needed Reviewed on: 4th May 2024

Best decision I ever made for my financial future.

From contacting StepChange to being almost finished my 4 year debt management journey they have been great. Taking the worry and fear of handling companies out of my hands. The monthly statement helped me watch my debt slowly decrease and the yearly budget review meant I could make sure I wasn’t left short of money each month too. I can see light at the end of the tunnel and it feels great. Reviewed on: 4th May 2024

When everything fell apart financially they helped p...

When everything fell apart financially they helped pick up the pieces and talked me through options. Ongoing they have liased with creditors on my behalf and have sent income and expenditure reports as requiredto them .Amazing help and support throughout would recommend, and have done to a lot of people. Reviewed on: 4th May 2024

From a very worried anxious person I have become nea...

From a very worried anxious person I have become nearly normal again, after working through a debt plan with step change . Many more years to go but feel there is a helping hand just there. Reviewed on: 4th May 2024

Debt management plan

Step change helped to take control of my situation and set up a debt management plan. This has given me peace of mind and now when I wake at night instead of panicking, I think oh yeah, it’s all sorted now Reviewed on: 4th May 2024

they did a great Job of helping financially advice

they did a great Job of helping financially advice Reviewed on: 4th May 2024

Superb advice

Excellent service. Very helpful assistants. No complaints. Made my money management so much easier. Thankyou Reviewed on: 4th May 2024

Good as I am with the help of step change contro...

Good as I am with the help of step change controlling my money and my creditors Reviewed on: 3rd May 2024

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