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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Saved my life

Step change really helped get me out of a difficult situation im forever grateful for that Reviewed on: 23rd May 2025

Stepchange help me consolidate all my debt into one...

Stepchange help me consolidate all my debt into one monthly payment with a debit plan that hepls me budget my money saved my from a lot of stress and anxiety best thing I have ever done thank you stepchange Reviewed on: 23rd May 2025

They are so helpful and understanding , it’s changed...

They are so helpful and understanding , it’s changed my life Reviewed on: 23rd May 2025

Stepchange helped me through a very traumatic time i...

Stepchange helped me through a very traumatic time in my life. I had bills to pay, a sick child and a wife that had to leave her job to look after our child which suddenly blew a huge hole in our finances. I could not sleep at night, tried getting another job and eventually got to a place where I contemplated horrible thoughts about ending it all. I do not even remember how I found Stepchange but I did and they supported me through the darkest moment in my adult life. Put a plan together and got on top of my debts and I could finally breathe again. They have made a huge difference in my life and truth be told, probably saved it. Words cannot express how grateful I am. Reviewed on: 23rd May 2025

I trust Stepchange

Stepchange has been there for me in the hardest time. We feel vulnerable sometimes and do not want to share our struggle, but being honest can make things way better. Reviewed on: 23rd May 2025

Step Change your friend.

Whoever i talk to i get respect. Extremely helpful and always never patronising. Reviewed on: 23rd May 2025

I was devastated and distraught after I had a large...

I was devastated and distraught after I had a large benefit reduction. I had credit card and loan repayments that I just could not meet. step change were absolutely brilliant they didn’t judge were very calm and found me a solution that I could afford. Reviewed on: 23rd May 2025

The personal front Step Change is very supportive an...

The personal front Step Change is very supportive and professional, they will help when matters are out of control, unfortunately for myself the agreed payments are forever. Reviewed on: 23rd May 2025

Stress free step change 5plus year now there very he...

I been with step change 5plus year now there very helpful and understanding and help me sleep better at night thank u Reviewed on: 23rd May 2025

Very helpful team ,excellent service

Very helpful team ,excellent service Reviewed on: 23rd May 2025

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