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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

They listen to you and help you sort everything out...

They listen to you and help you sort everything out I have gald I Went to them, because I was really low when I got in touch with them and they turned everything around for me Reviewed on: 23rd May 2025

Very helpful

Provided me with much needed piece of mind organised a payment plan with which i can afford always helpful and most importantly very kind i cant praise your service enough than you . Reviewed on: 23rd May 2025

I was depressed alot and stressed due to the money I...

I was depressed alot and stressed due to the money I owed, step change, changed my life Reviewed on: 23rd May 2025

Been using stepchange for years no problems at all

Been using stepchange for years no problems at all Reviewed on: 23rd May 2025

Make the step

I was getting to the point I couldn't cope with my payment so I went online for advice,step change didn't make me feel alone and explained everything to me Reviewed on: 23rd May 2025

Amazing people such a relief when I decided to seek...

Amazing people such a relief when I decided to seek help a huge weight lifted off our shoulders stepchange are none judgemental they really want to help you the staff were so kind and helpful and continue to be they are there for you every step of the way I thoughly recommend you pick the phone up to stepchange and talk to them it is a life changing service and I will be forever grateful to them all. Reviewed on: 23rd May 2025

Really good experience

Really good experience - felt like my welfare & success was their aim. Customer service was always so helpful and very personable Reviewed on: 23rd May 2025

From the start of my journey with step change they h...

From the start of my journey with step change they helped me and my family so much - I was at the end of my tether with bills not being paid and debt mounting ! I reached out and within 10 days my creditors were off our back and I could finally take a deep breath and sleep at night ! I would whole heartedly recommend StepChange to anyone going through financial difficulties ! They are 100% amazing ! Reviewed on: 23rd May 2025

I can’t compliment StrpChange enough for the help th...

I can’t compliment StrpChange enough for the help they gave me through the terrible time I was having with my finances, they were always there for me at every opportunity. Thank you Reviewed on: 23rd May 2025

Constructive and helpful.

Constructive and helpful. Easy to work with. Reviewed on: 23rd May 2025

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