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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Very helpful and thorough and put you at ease straig...

Very helpful and thorough and put you at ease straight away. Reviewed on: 23rd May 2025

Much happier now

Very happy with the quality of the service received Reviewed on: 23rd May 2025

Excellent advice at every turn: no judgement just un...

Excellent advice at every turn: no judgement just understanding Reviewed on: 23rd May 2025

They was so helpful for me

They was so helpful for my problem and they understand me, they customer service was brilliant 10* Reviewed on: 23rd May 2025

From despair to calm again.

From despair to able to be calm again. The people at StepChange go above and beyond, professional, knowledgeable and make everything a lot better. Reviewed on: 23rd May 2025

Life savers!

They've helped me go from panicked to a much more relaxed state. I was at the end of my rope before I learned about StepChange. Reviewed on: 23rd May 2025

Helped me out!!!

Stepchange helped me with what seemed like an impossible situation and got back onto the road to recovery. Excellent service. Thank you for your help!!! Reviewed on: 23rd May 2025

Stepchange, are a great company really helpful.

Stepchange, are a great company really helpful. Will go through everything with you and make you at ease. Makes no judgement about a debt you have a problem with. This is the company you need they will stand by you through it all. Reviewed on: 23rd May 2025

Excellent customer service, excellent at sorting out...

Excellent customer service, excellent at sorting out my plan so I didn't need to stress over money anymore. Reviewed on: 23rd May 2025

Great support and couldn’t ask for more!

Great support and couldn’t ask for more!! Reviewed on: 23rd May 2025

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