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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16822 reviews)

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4.95

Based on 16,822 reviews, last reviewed 19th May 2026

101300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

From the word go I have found step change very helpf... From the word go I have found step change very helpful through the whole process and they are always there with advice Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16822)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

You changed my life.

You changed my life. Sounds dramatic but I literally didn’t want to be here anymore. I was sinking more and more with no way out. Everyone was so kind and caring and always got help on the phone so easily. The website is so easy to use too. If it wasn’t for stepchange I don’t know how I would have coped. I am finally debt free makes me a little emotional typing it. But I couldn’t have done it without stepchange. Life changing. Reviewed on: 3rd May 2024

Very fair company and have god solid advice

Very fair company and have god solid advice Reviewed on: 3rd May 2024

Could sleep finally

Once I contacted Stepchange and the payment plan was set up ..I slept well for the first time in months the people are so knowledgeable and helpful with all the options available would recommend their services to anyone who needs help Reviewed on: 3rd May 2024

Very helpful and brilliant understanding of my situa...

Very helpful and brilliant understanding of my situation Reviewed on: 3rd May 2024

Simple Stress Free Debt Management

When I first contacted Step Change I was suffering with sleepless nights. The following day they sorted a debt management plan and I was able to breathe again, It was such a relief. Their online systems are very user friendly, and they keep you informed every step of the way. Best phone call I ever made. Reviewed on: 3rd May 2024

Help in difficult times

After the death of my husband ,l was totally lost with worry and Step Change came to my rescue they saved my life helping me sort my problems out and have been there for me all the time and remain an excellent support Reviewed on: 3rd May 2024

Make the call today

Never judgemental about how you got into debt - just want to help you find the best solution for you to be debt free. Make that call - the relief from all the stress & worry means you can carry on living rather than just existing. Reviewed on: 3rd May 2024

Very helpful and great service.

Very helpful and great service. Always put me at ease and helpful with anything I need. I would gladly recommend them to anyone Reviewed on: 3rd May 2024

StepChange support

StepChange have always been supportive and provided advice when needed. They listen and help put things in perspective. They are contactable by email which can be helpful to me because of my working hours. Reviewed on: 3rd May 2024

Everyone is so helpful and friendly and caring

Everyone is so helpful and friendly and caring Reviewed on: 3rd May 2024

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