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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Lovely people on the phone make you feel calm

Lovely people on the phone make you feel calm Reviewed on: 23rd May 2025

Very good, would recommend.

Very good, would recommend. They offer support when you need it most. Reviewed on: 23rd May 2025

Was really worries

Excellent was really worried but put at ease and helped me a great deal Reviewed on: 23rd May 2025

Very helpful

When I have an issue I just ring up and the people on the other end are extremely helpful Reviewed on: 23rd May 2025

Excellent service and advice I was given, regular fo...

Excellent service and advice I was given, regular follow ups to check everything was going OK. Felt reassured, all the paper work was carried out by them. Plan put in place worry free with a plan a could afford to reduce my debts. Excellent organisation for people in debt. Reviewed on: 23rd May 2025

Stepchange debt assistance

Stepchange are a brilliant charity with friendly and helpful staff who genuinely try and do what’s best for you when you need the help of sorting out debt problems, anyone who needs help or advice should absolutely get in contact with them and make the most of the amazing services they provide. Reviewed on: 23rd May 2025

StepChange helped my life move forward...

I was overwhelmed by my debts & unable to discuss with family.I rang StepChange after plucking up courage to seek help & advice They were non-judgmental & listened to my concerns. For the first time in several years I felt released of the pressure. The process was explained in great depth & it gave me confidence to move forward. Reviewed on: 23rd May 2025

I felt I was getting deeper and deeper into debt ste...

I felt I was getting deeper and deeper into debt step change, changed everything our whole lifes Reviewed on: 23rd May 2025

I went from a completely lost and hopeless situation...

I went from a completely lost and hopeless situation to feeling like I had got my life back thanks to their expertise and support. I couldn't have done this without them. Thank you Step Change. Reviewed on: 23rd May 2025

Very easy organisation to deal with thanks

Very easy organisation to deal with thanks Reviewed on: 23rd May 2025

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