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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They took the stress out of my debt

StepChange dealt with my debtors and arranged my debt management plan after I filled out their online form. They took the stress out of my situation. It's easy to check up on my progress through their online portal and they respond to any queries I have quickly. Reviewed on: 23rd May 2025

Best charity organisation

Stepchange understands people situation and helps them out in dire situations. Reviewed on: 23rd May 2025

Took the stress away immediately!

Took the stress away immediately! Cannot recommend highly enough. Reviewed on: 23rd May 2025

Excellent

A non judgemental organisation very easy to deal with was sympathetic all the way and very professional i don't know where I would of been today without them. Reviewed on: 23rd May 2025

An amazing service

The advisors are always very helpful and understanding- I have been through a very difficult few years and became emotional during the interview but the advisor listened with empathy and was very understanding. Reviewed on: 23rd May 2025

made everything easy always on hand to help

made everything easy always on hand to help Reviewed on: 23rd May 2025

Everyone I have ever spoken to have been helpful & f...

Everyone I have ever spoken to have been helpful & friendly. & Don't make you feel judged. Reviewed on: 23rd May 2025

Excellent support and advice when you need it the most.

Excellent support and advice when you need it the most. The care & advice has been above everything I could have imagined, and has helped transform my life. Reviewed on: 23rd May 2025

Always been easy to talk to and good with advice...

Always been easy to talk to and good with advice Reviewed on: 23rd May 2025

I was very stressed before we got intouch with step...

I was very stressed before we got intouch with step change it felt like I had no where to go for help as I spoke on the phone with someone they put me at ease as step change was going to help me .Now it feels like I can see the light at the end of tunnel . Reviewed on: 23rd May 2025

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