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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16823 reviews)

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4.95

Based on 16,823 reviews, last reviewed 19th May 2026

101350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange was a life saver & are very very helpful,... Stepchange was a life saver & are very very helpful,professional & friendly I would definitely recommend them Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16823)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

We got ourselves into a dreadful debt situation & ju...

We got ourselves into a dreadful debt situation & just by chance a work colleague mentioned they were with step change. It literally changed our lives, yes it’s hard work to pay back what u owe, but step change make u feel like it’s not all your fault & there is definitely light at the end of the debit tunnel. As long as u stick to the plan & are honest with your finances, step change will get u through. At the end we hope never to use them again, but when we needed them (& still do) they were just invaluable. Thank you Step change!! Reviewed on: 2nd May 2024

They are so understanding and helpful and they liste...

They are so understanding and helpful and they listen to you when you are down and struggling with everything Reviewed on: 2nd May 2024

most helpful and understanding and sorted out all my...

most helpful and understanding and sorted out all my finances Reviewed on: 2nd May 2024

Just amazing

Help me out when I was down and out, really great experience and on completion I got a card to say you have done it. Amazing Reviewed on: 2nd May 2024

Forced to retire after Cancer diagnosis. M

Due to a cancer I was forced to finish work & retire on state pension only.This meant i had debts i couldn't meet. After talking with stepchange they gave me hope & after they had all the information suggested a DMP DEBT MANAGEMENT PLAN. debts are being paid off with payments that still allow us to still live. Review of payments being made as & when we felt we need them. Reviewed on: 2nd May 2024

Super great relief and really helps support

Super great relief and really helps support Reviewed on: 2nd May 2024

Sorted my debts out without any problems.

Sorted my debts out without any problems.Taken.worry out of it Reviewed on: 2nd May 2024

Every interaction expertly handled

Every phone call and every interaction I have had with StepChange has been supportive and sensitive to my financial situation and my mental health. Every member of staff I have spoken to has been kind, considerate and patient. The services they have provided me with have genuinely changed my life. No matter what I presented them with, they made it all seem more manageable, setting realistic and achievable goals. I now feel more in control of my finances, thusly my life. I cannot thank them enough! Reviewed on: 2nd May 2024

A helping hand

I couldn’t see away out of my problems but after speaking to StepChange there was a way to get sorted out . Reviewed on: 2nd May 2024

I had a very smooth and no-nonsense experience with...

I had a very smooth and no-nonsense experience with Stepchange. My two debts were amalgamated into one only at an amount I could afford. Reviewed on: 2nd May 2024

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