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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,629 reviews, last reviewed 16th Jun 2026
187800% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Thank You Very helpful and empathetic - nice to speak to someone Scottish Reviewed on: 16th June 2026
Irene Robertson's avatar
Irene Robertson

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18629)

Friendly customer service and easy to talk to

5
Friendly customer service and easy to talk to Reviewed on: 23rd May 2025
Renanthi D's avatar
Renanthi D

Great people that will help you sorting the finances

5
Great people that will help you sorting the finances Reviewed on: 23rd May 2025
Ioan V's avatar
Ioan V

Helpful People

5
Step change people are knowledgeable friendly helpful sympathetic non judgmental and give good advice. Reviewed on: 23rd May 2025
Robert Kemball's avatar
Robert Kemball

Don’t hesitate, help is a message away

5
Making a call when you’re struggling is the hardest thing to do. Step Change have online options too. Which makes it so much easier to make that first step. And once you do the Support and communication is second to none. If you’re struggling, take the first step and get in touch with Step Change. I struggled for years and wish I’d have made that choice sooner. Reviewed on: 23rd May 2025
Lee S's avatar
Lee S

Should’ve got in touch with them sooner, helped me t...

4
Should’ve got in touch with them sooner, helped me to get on top of my finances and spoke to all my creditors so I didn’t have to. Can take a long time to get through to customer services on the phone but other than that they provide a brilliant service. Reviewed on: 23rd May 2025
Kelvin Adams's avatar
Kelvin Adams

Right from the start they made me feel at ease with...

5
Right from the start they made me feel at ease with my debts they talked me through the options that were best for me and took the worry away. Reviewed on: 23rd May 2025
David F's avatar
David F

Debt Management Plan - can see an end

5
I have been on a Debt Management Plan with StepChange for 6 months. I’d reached a point where I was paying a large amount every month towards credit card debts, but not actually paying much off the balance and I felt overwhelmed that I would be in debt forever. I looked into options for debt consolidation but then found StepChange and saw that they could help implement a plan which would leave me debt free in the near future. I didn’t want to speak on the phone so I completed a budget online which was easy and provided creditors details. StepChange then contacted everyone for me and agreed the plan. I feel like I am actually paying off debts now and can see balances going down which is a weight lifted for me Reviewed on: 23rd May 2025
Finance worker's avatar
Finance worker

The best!

5
I joined stepchange in Jan 2020 during Covid to try and get in top of my bills, and they have helped me sort my life out and get on track! They are all ways supportive I have never felt judged and they do not pressure you to commit to high monthly payments, only what you can afford. I am due to finish my plan in Feb 2026 and have learned my lesson! 10/10 company Reviewed on: 23rd May 2025
Cherelle 's avatar
Cherelle

My business failed (through no fault) and step chang...

5
My business failed (through no fault) and step change were there to give me shelter from the deluge of demands and threats that I received. I don't think that mentally I would have made it out of the other side without them. Reviewed on: 23rd May 2025
Nicholas W's avatar
Nicholas W

Best thing I ever did out of debt for the 1st time i...

5
Best thing I ever did out of debt for the 1st time in years easy to do and staff so helpful recommend step change to anyone Reviewed on: 23rd May 2025
Angela Carlisle 's avatar
Angela Carlisle

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