Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

View other StepChange products

4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Amazing help.

I felt I was drowning in debt and couldn't see it ever ending, only getting worse. Someone recommended StepChange and it was the best decision I ever made. The entire process was simple and easy and now, after just 30 months I am totally debt free. I cannot thank them enough, they have given me a life again. Reviewed on: 23rd May 2025

Step change debt management

Very helpful and considerate great customer service explained everything in detail would definitely recommend.. Reviewed on: 23rd May 2025

So helpful put you at ease, professional and caring

So helpful put you at ease, professional and caring Reviewed on: 23rd May 2025

Can’t fault the organisation or their representatives.

Can’t fault the organisation or their representatives. I don’t have to you can’t be better than they are Reviewed on: 23rd May 2025

Stepchange heroes

I was drowning in debt no matter how much I tried to climb out of it. I was depressed and didn't see a way out until I contacted Stepchange. I can definitely say they saved my life. I was overwhelmed at first trying to sort all my finances out, but they made it so easy and helped me through every process. I did a DMP and am 4 months away from being debt free. They also have useful information and help so you don't get your into this financial position again. Would I recommend Stepchange? 100% yes. I really can't thank them enough. Reviewed on: 23rd May 2025

Life savers

Broke it all down I to manageable steps and liaised with third parties. Reduced length of repayments through negotiation. Reviewed on: 23rd May 2025

Fear and anxiety leave when Step change become invol...

Fear and anxiety leave when Step change become involved. They have helped beyond measure. I believed my circumstances would recover but they didn't. Think long and hard when deciding what to do. Reviewed on: 23rd May 2025

Fantastic service

Advisors are excellent and their processes Reviewed on: 23rd May 2025

Stepchange have changed my life!

Stepchange have changed my life! I'm so pleased that I got in touch with them when I did. Such an easy process and friendly staff. Reviewed on: 23rd May 2025

I was very overwhelmed with my situation the stepc...

I was very overwhelmed with my situation the stepchange helped me to get over my situation Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt solutions
from Back2Credit 4.87 from 2115 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub