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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Never felt uncomfortable discussing my situation.

Never felt uncomfortable discussing my situation. Professional, knowledgeable and empathetic. Reviewed on: 23rd May 2025

Never felt better

From being very worried as to how I was going to pay my debts, to being very relieved and in a happier place. Reviewed on: 23rd May 2025

StepChange rescued me from a debt

StepChange rescued me from a debt that I could not find a way out of. They were kind and understanding. I am now debt free and very grateful to them. Reviewed on: 23rd May 2025

They helped me when i had health problems and was no...

They helped me when i had health problems and was not going to be able to afford to pay all my creditors back in full for some time Reviewed on: 23rd May 2025

Pleased we were able to get help from step change

Step change arranged my finances with minimum fuss and took most of the stress away Reviewed on: 23rd May 2025

Very understanding agent, easy to follow up on the w...

Very understanding agent, easy to follow up on the website Reviewed on: 23rd May 2025

Help is only a ph9be call away.

You were really good sorting things out for me in the beginning and when I was struggling a couple 9f months ago because of an unexpected bill you arranged my payments slightly differently to help out. Thank you so much. Reviewed on: 23rd May 2025

Extremely Understanding

Step change are extremely understanding , they support you every step of the way and their advice is very welcome. Reviewed on: 23rd May 2025

Thank you for saving my life and I advise all debtor...

Thank you for saving my life and I advise all debtors to contact or to use stepchange Reviewed on: 23rd May 2025

Life savers

I literally couldn’t have got through the last year without Reviewed on: 23rd May 2025

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