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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Been amazing help to me.

Been amazing help to me. Cannot fault the helpful serbice Reviewed on: 23rd May 2025

from suicidal thoughts to relief all the way through...

from suicidal thoughts to relief all the way through to present day Reviewed on: 23rd May 2025

Always talked me through everything and explained cl...

Always talked me through everything and explained clearly and overall nice people to deal with Reviewed on: 23rd May 2025

Thank you very much for Big Help Because I have prob...

Thank you very much for Big Help Because I have problem mobility and I lost is not normal live. Reviewed on: 23rd May 2025

StepChange stopped me from drowning in debt

I was drowning in debt and couldn’t see a way out of it other than going down the bankruptcy route. After speaking to StepChange I was made aware of another path that still allows reduced payments to the lenders and keeps the pressure off. All going very well so far. Reviewed on: 23rd May 2025

Stress less

I was with another company who took a fee. Step change don’t take a fee. They don’t bother you with emails or phone calls as long as you continue with the payments. I felt relief and no stress when I went to StepChange for debt advice Reviewed on: 23rd May 2025

Amazing help.

I felt I was drowning in debt and couldn't see it ever ending, only getting worse. Someone recommended StepChange and it was the best decision I ever made. The entire process was simple and easy and now, after just 30 months I am totally debt free. I cannot thank them enough, they have given me a life again. Reviewed on: 23rd May 2025

Step change debt management

Very helpful and considerate great customer service explained everything in detail would definitely recommend.. Reviewed on: 23rd May 2025

So helpful put you at ease, professional and caring

So helpful put you at ease, professional and caring Reviewed on: 23rd May 2025

Can’t fault the organisation or their representatives.

Can’t fault the organisation or their representatives. I don’t have to you can’t be better than they are Reviewed on: 23rd May 2025

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