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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917425983910713329 (18644 reviews)

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4.92

Based on 18,642 reviews, last reviewed 23rd Jun 2026

188350% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Step Change are nothing short of excellent

Have been with Step Change for a time, always found them to be supportive, non judgemental and easy to talk to. Would highly recommend the to anyone in financial debt and facing problems. They have helped me enormously Reviewed on: 23rd May 2025

Don’t put it off better sooner than later

Kept putting it off but felt so relieved when I plucked up the courage. I felt stupid and embarrassed but they didn’t judge me a great relief Reviewed on: 23rd May 2025

stepChange...helped me get back on track

So pleased I bite the bullet and went to stepChange for help and advice they have been so helpful and encouraging couldn’t of asked for better help with my finances I feel I’m back on track Reviewed on: 23rd May 2025

Non judgmental service.

Non judgmental service. An overwhelming burden was removed from my shoulders. Very grateful for their valuable service. Reviewed on: 23rd May 2025

Helpful and considerate

Really helpful and considerate about my circumstances. Helped me step by step through the whole process. Reviewed on: 23rd May 2025

helped me so much , changed my life and gave me...

they helped me so much , changed my life and gave me back my life again , i can only thank them for everything they have done for me Reviewed on: 23rd May 2025

A helping hand

They were very supportive during a very difficult time compounded by having very poorly parents who subsequently passed Reviewed on: 23rd May 2025

Debt management

I did not know what to do I was that much in debt I let my finances take over my life I was not in control any more could not sleep me and the wife we're arguing all the time and the kid felt it we were robbing Peter to pay Paul it got to much that I tried to end it all until my brother in law recommend me to get in touch with stepchange I'm glad I did because they took cair of everything for me they phoned up my debts for me and now my finances are BK on track the wait is lifted of my shoulders and family are great againg so thank you stepchange and I would definitely recommend them to anyone who is financially difficult Reviewed on: 23rd May 2025

Such a great professional company

I have total peace of mind since dealing with stepchange and always find them sympathetic with, especially after still dealing with the death of my husband and 2 sons. Best thing I ever did being referred to stepchange. Great organisation Reviewed on: 23rd May 2025

Everything well explained and efficiently dealt with.

Everything well explained and efficiently dealt with. Reviewed on: 23rd May 2025

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