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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Fear and anxiety leave when Step change become invol...

Fear and anxiety leave when Step change become involved. They have helped beyond measure. I believed my circumstances would recover but they didn't. Think long and hard when deciding what to do. Reviewed on: 23rd May 2025

Fantastic service

Advisors are excellent and their processes Reviewed on: 23rd May 2025

Stepchange have changed my life!

Stepchange have changed my life! I'm so pleased that I got in touch with them when I did. Such an easy process and friendly staff. Reviewed on: 23rd May 2025

I was very overwhelmed with my situation the stepc...

I was very overwhelmed with my situation the stepchange helped me to get over my situation Reviewed on: 23rd May 2025

Sorted out my concerns promptly and politely.

Sorted out my concerns promptly and politely. Always good and non judgemental. Reviewed on: 23rd May 2025

So helpful and understanding.

So helpful and understanding. Step change have a Process that is easy to go through. Reviewed on: 23rd May 2025

Top class

Professional and pleasant and thorough customer agents Reviewed on: 23rd May 2025

Very helpful and never made me feel embarrassed.

Very helpful and never made me feel embarrassed. I’m now no longer as stressed as I was before Reviewed on: 23rd May 2025

5 stars from me. Highly recommend - make that call!

I approached Step Change as an overwhelmed client desperate for help. Step Change offered me a non judgmental solution and I have been paying my creditors every month with their continued support. I would definitely recommend Step Change to anyone at rock bottom or simply struggling to make payments each month - a simple call and a problem shared is a problem halved and it really is worth it. Reviewed on: 23rd May 2025

Done everything online just so simple

Done everything online just so simple Reviewed on: 23rd May 2025

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