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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,627 reviews, last reviewed 15th Jun 2026
187700% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026
Ionic SpringTree's avatar
Ionic SpringTree

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18627)

Step changed helped me when nobody else would.

5
Step changed helped me when nobody else would. Even though life changing circumstances [like having a baby so my income was reduced] , they were still able to help and advise me on payments . Reviewed on: 23rd May 2025
Mama's avatar
Mama

Despair to relief

5
We went from absolute despair, and felt like there was no way out to getting our life back. We were able to give the kids a much better experience than we ever thought we would. It still took us 10 years but without Stepchange we probably would have lost the house, so grateful to them. Reviewed on: 23rd May 2025
Tony Hobson's avatar
Tony Hobson

Stepchange helped us when we were in financial diffi...

5
Stepchange helped us when we were in financial difficulties after my wife had an accident they contacted our mortgage company to explain our situation and got us back on track will always be grateful Reviewed on: 23rd May 2025
antony d's avatar
antony d

Fantastic team, they are always friendly and helpful...

5
Fantastic team, they are always friendly and helpful and very very understanding Reviewed on: 23rd May 2025
ed 's avatar
ed

Really understood from the beginning

5
Really understood from the beginning Reviewed on: 23rd May 2025
Sharon Williams's avatar
Sharon Williams

I was struggling financially, and had no idea there...

5
I was struggling financially, and had no idea there were companies out there like Stepchange who could help me. It was literally life changing and allowed me to sort my finances out into one manageable payment. Reviewed on: 23rd May 2025
Chris M's avatar
Chris M

Affordable easy payments

5
Settled debts with easy affordable payments all sorted by step change Reviewed on: 23rd May 2025
Carol's avatar
Carol

Cannot put into words how great stepchange have been...

5
Cannot put into words how great stepchange have been in helping me. Would recommend them to everyone I know that has the issues that I did Reviewed on: 23rd May 2025
Nick n's avatar
Nick n

helped us get out of debt and stopped us struggling...

4
helped us get out of debt and stopped us struggling other it Reviewed on: 23rd May 2025
bob D's avatar
bob D

Good company with good customer service and very hel...

5
Good company with good customer service and very helpful Reviewed on: 23rd May 2025
Jeff Nelson's avatar
Jeff Nelson

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