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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Stepchange was the much needed support I needed

Stepchange was the much needed support I needed in a dark time. From the start they were helpful and reassuring. I have been with them 8 months and my budget is good, payments are being made to my creditors and I am on my way to being debt free, all with knowing I have professional support. Reviewed on: 23rd May 2025

I was so nervous to phone for help but they were so...

I was so nervous to phone for help but they were so good and understanding I felt so much better after speaking to them and making a plan Reviewed on: 23rd May 2025

Stepchange

Stepchange has helped me manage my debts lessen the stress from creditors calls and peace of mind that one day I would be debt free Reviewed on: 23rd May 2025

They have taken all my burdens for free.

They have taken all my burdens for free. Reviewed on: 23rd May 2025

VERY HELPFUL AND UNDERSTANDING, I WOULD NOT BE ABLE...

VERY HELPFUL AND UNDERSTANDING, I WOULD NOT BE ABLE TO COPE WITHOUT STEP CHANGE, THEY HELP ME FROM STOPPING FROM WORRYING ALL THE TIME! Reviewed on: 23rd May 2025

Peace of mind regained

I had been been very worried and ashamed that my debts had got on top of me . Step Change rescued me and put me in a good place with peace of mind that all my debts were being properly managed and not overwhelming me. Reviewed on: 23rd May 2025

Stepchange were so easy to deal with.

Stepchange were so easy to deal with. Filled in some information online to get some advice. Options available were clearly presented and explained and they sorted things quickly - creditor pressure eased almost instantly! Reviewed on: 23rd May 2025

I got myself at the point where bankruptcy was the o...

I got myself at the point where bankruptcy was the only option. Stepchange changed that. Now I can provide for my family with out struggling every month. Only gripe I have is when I go to go and do my budget on line they always ask for you to call them which time isn't something I have. These calls can be over an hour Reviewed on: 23rd May 2025

Back on track

I can’t thank StepChange enough for their support. From the moment I reached out, they treated me with kindness, respect, and professionalism. They helped me understand my options and set up a manageable plan to get back on track financially. It's such a relief to feel in control again. Highly recommended to anyone struggling with debt. Reviewed on: 23rd May 2025

I thought i couldn’t move sell my house and buy a ne...

I thought i couldn’t move sell my house and buy a new house. How wrong i was. It was an open honest conversation from the offset. Paul was brilliant. I’m now in my new house and loving life new to the sea. Still on dept plan. Reviewed on: 23rd May 2025

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