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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 28th Aug 2026
93% decrease in 5 star reviews
in the past 90 days
86% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026
Amanda 's avatar
Amanda

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18682)

I was swamped with credit card debt!

5
I was swamped with credit card debt, the minimum payments kept getting bigger and the interest was cancelling out my payments. I was getting no where with asking for help from the creditors. Step change has taken all the stress away and now with affordable monthly payments and interest stopped I can actually see my debt going down. It's a massive relief. Reviewed on: 23rd May 2025
David B's avatar
David B

I had got myself into quite a bit of debt for which...

5
I had got myself into quite a bit of debt for which I was paying back with extortionate interest rates! I was falling further and further behind with payments, I was losing sleep and making myself sick with worry over it. I saw an advert for StepChange and after a lot of dithering I gave them a call. I am so glad I did, I actually faced up to my problems for the first time and although I was horrified by how much I actually owed, I did feel that it was the first step to getting sorted. The advisor went through all my incoming and outgoing money, suggesting ways to cut back and cancel unnecessary subscriptions etc. After we had all the information we agreed on an affordable amount for me to pay off my debts. I now only have one monthly payment instead of six or seven different payments going out. It has certainly put my mind at ease knowing my debts are being taken care of and I also have a date of woo will be debt free so that’s great to work towards. I would most definitely recommend StepChange! Reviewed on: 23rd May 2025
Janet D's avatar
Janet D

Really helpful Team , discuss all options with you a...

5
Really helpful Team , discuss all options with you and help you find what is the best for you. Reviewed on: 23rd May 2025
Carlos 1980's avatar
Carlos 1980

Excellent customer service and support.

5
I freak out whenever I get contacted about my finances. I’ve felt less alone working with stepchange. Although one of the companies I’m paying back have done nothing but bully me every month. That hasn’t stopped. Reviewed on: 23rd May 2025
Sally P's avatar
Sally P

StepChange took away all my worries.

5
StepChange took away all my worries of the debts I had accumulated. It was such a relief to get all the help and advice they offered me. I would advise anyone in a similar position to contact them as soon as possible. Reviewed on: 23rd May 2025
Jane E's avatar
Jane E

Stepchange have given me a new life lease of life

5
Stepchange have given me a new lease of life Reviewed on: 23rd May 2025
gail s's avatar
gail s

I do not know where and what I would have done, had...

5
I do not know where and what I would have done, had I not approached Step Change. I can not express enough of how much this charity saved me. The staff are absolutely incredible, very understanding, reassuring and realistic. This organisation is like no other, we need more of these kind of people and organisations, supporting and empowering people to not be fearful of their debt and finances. So many people do not understand how to manage their money, debt and finances. This organisation not only empowers people to do this, but demonstrates how you can build money management into your day to day life and not hide away from it. Thank you so much Step Change. Reviewed on: 23rd May 2025
James Brookes 's avatar
James Brookes

Pulled me out of a deep dark hole not of...

5
Pulled me out of a deep dark hole not of my making Reviewed on: 23rd May 2025
Paul M's avatar
Paul M

Life changing

5
I was struggling with my debts,and it was affecting my health and my family. I was afraid and scared of being judged. But after contacting StepChange, I soon realised how wrong I was, they are the nicest, friendliest people to deal with. I’m glad I am with them, as my life has changed for the better. I would recommend StepChange to anyone who needs free debt advice. Give them a call, you won’t be sorry. Reviewed on: 23rd May 2025
Salim's avatar
Salim

Lifesavers.

5
I have been with Stepchange for a number of years and I can honestly say that they saved my life. The stress from the debt I was in was overwhelming until the day I spoke to one of their advisors. All the stress and worry melted away and I actually breathed a sigh of relief once my initial chat was over. They have never judged me all they've done is assist me to becoming debt free. Reviewed on: 23rd May 2025
Carol L's avatar
Carol L

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