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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 28th Aug 2026
93% decrease in 5 star reviews
in the past 90 days
86% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026
Amanda 's avatar
Amanda

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18682)

Very helpful no more sleepless nights

5
Very helpful no more sleepless nights Reviewed on: 23rd May 2025
Darren Hassall's avatar
Darren Hassall

Affordable solutions

5
Step change helped me when I was feeling really overwhelmed and have helped me repay my debt at an affordable rate. Best thing I ever did Reviewed on: 23rd May 2025
Jo's avatar
Jo

Incredibly helpful, this service must save lives.

5
Incredibly helpful, this service must save lives. Really helps you get on top of what feels like an insurmountable problem. Reviewed on: 23rd May 2025
Emma J's avatar
Emma J

Very friendly and helpful staff when discussing fina...

5
Very friendly and helpful staff when discussing financial advice. Can always call to discuss my situation. Reviewed on: 23rd May 2025
Pete's avatar
Pete

Stepchange are true blessing!!

5
When everybody was against me, they protected me, guided me and stayed with me. They are magnificent and continue to support me. They are a God send to those experiencing financial challenges. Reviewed on: 23rd May 2025
MCN 4321's avatar
MCN 4321

Excellent customer service

5
Everyone I've spoken to have been so helpful and go out there way to solve any of my problems Reviewed on: 23rd May 2025
C J's avatar
C J

Excellent service

5
I was so stressed about debt building up but you managed to sort everyout in just a few short steps. I can now sleep at night knowing I'm not going to have bailiffs at the door Reviewed on: 23rd May 2025
D Harris's avatar
D Harris

From start to finish staff were very helpful and mad...

5
From start to finish staff were very helpful and made me feel at ease. I have struggled for a long time and was very anxious about contacting them. They assured me everything will work out for me, and it has lifted a big weight off my shoulders. Big thank you to all staff. Reviewed on: 23rd May 2025
Jk's avatar
Jk

yes it's stressful, but it eventually gets you there.

3
yes it's stressful, but it eventually gets you there. What is not made obvious however is that this (overly positive) process will junk your credit rating, for years. Reviewed on: 23rd May 2025
DMC's avatar
DMC

Helped me get a debt management program together

5
Helped me get a debt management program together Reviewed on: 23rd May 2025
James 's avatar
James

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