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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

A great service for anyone needing help or advice

When I began with step change my debt seemed insurmountable and I was completely overwhelmed. I have now only 2 more payments and I will be debt free! Everyone was kind and helpful with no judgement at all. Reviewed on: 23rd May 2025

They really helped in a dark time

They really helped in a dark time Reviewed on: 23rd May 2025

Very user friendly.

Very user friendly. Swift responses to enquiries. Reviewed on: 23rd May 2025

Brilliant service.

Brilliant service. Deal with creditors for you. Very easy and hassle free. Have paid down most of my debts at this point without having to go bankrupt or pay unaffordable amount monthly. Reviewed on: 23rd May 2025

Excellent service from stepchange when i needed them...

Excellent service from stepchange when i needed them,they put my worries to rest and I was finally able breath again,sorted everything out for me and still continue, I would highly recommend them. Reviewed on: 23rd May 2025

StepChange did the negotiating.

StepChange did the negotiating. The clout and respect meant there was no question that my solution would be accepted. I found that my creditors were far more respectful once they knew I had stepchange in the picture Reviewed on: 23rd May 2025

I was obviously worried but step change stopped me f...

I was obviously worried but step change stopped me from panicking and calmed the situation down for me Reviewed on: 23rd May 2025

Friendly, empathetic people.

Friendly, empathetic people. Very helpful and the process is straightforward. Reviewed on: 23rd May 2025

A very simple (but long) process to go through onlin...

A very simple (but long) process to go through online, and when I needed additional help, customer services were great. Overall, very pleased with Step Change’s help and advice. Reviewed on: 23rd May 2025

I was deep in debt with no way out my mental health...

I was deep in debt with no way out my mental health was suffering and i just had no hope until i got in touch with step change they helped me set up a monthly payment plan that has helped me massively and im looking forward now with a better mindset Reviewed on: 23rd May 2025

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