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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18654 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18654)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Life saver

For myself into debt trying to fix things myself after coming out of a financially coercive relationship but it all got too much. Didn’t want CCJ/IVA/bancruptcy and didn’t know I could get help. Finally on way to sorting life out! Reviewed on: 23rd May 2025

Seem less and Easy

It was very easy to setup a DMP and stay updated with debt Reviewed on: 23rd May 2025

Step Change helped me find a plan that worked for me

Step Change helped me find a plan that worked for and budget effectively. It can seem a lot to work through with the Step Change team at first, but it is worth it. My wellbeing feels much better since I completed the process. Reviewed on: 23rd May 2025

Excellent charity to support with debts

Fantastic charity all staff I have spoken too are helpful reassuring and supportive Reviewed on: 23rd May 2025

Step Change, a great help when needed

I was in a bad way financially, but Step Change helped me sort out my debts. Best thing I ever did was contacting Step Change Reviewed on: 23rd May 2025

So helpful and stress free awsome

So helpful and stress free all staff Reviewed on: 23rd May 2025

Superb and helpful.

Superb in all areas. Listen well and give information clearly. Have helped since 2022. I would highly recommend them and have done, countless times. Reviewed on: 23rd May 2025

A lifeline

Gave me help from day one and always non judgemental practical help. Reviewed on: 23rd May 2025

Excellent!

I never have had an issue/problem with StepChange. They are friendly and very helpful. Reviewed on: 23rd May 2025

We suddenly found ourselves £48,000 in debt which pu...

We suddenly found ourselves £48,000 in debt which put a huge strain on every aspect of our lives. Step Change listened to our concerns and suggested the best course of action and drew up a budget plan as well as writing to all that we owed money too. We stuck with the plan and reviews and 8yrs later we are debt free and don't owe anyone anything Reviewed on: 23rd May 2025

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