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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16377 reviews)

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4.95

Based on 16,377 reviews, last reviewed 8th May 2026

79950% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Staring into the pit. From staring into the pit of despair, having no idea how to deal with ever increasing dept, one phone call to Step Change, set us on the road to recov... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16377)

It was so easy for me to do

It was so easy for me to do I found completing the form was easy enough Stepchange is managing my own dept I can not thank them enough Reviewed on: 6th May 2026

I am so happy to get help without your help would be...

I am so happy to get help without your help would be difficult Reviewed on: 6th May 2026

Stepchange quite literally saved me.

Stepchange quite literally saved me. They took on all my correspondence with the debtors and worked out a plan to repair my debt over time.I can’t thank stepchange enough, they are amazing. Reviewed on: 6th May 2026

Best dept advice and solution!

Debt went on wrong direction, but thanks to StepChange team everything is back on track! Reviewed on: 6th May 2026

Step change were literally a life saver for me.

Step change were literally a life saver for me. Every sleepless night was ended by an advisor from Step change calmly and kindly talking me through the steps needed to be taken. I was able to manage my debt and stabilise my life from then on . Reviewed on: 6th May 2026

I am still on my debt program since ten years ago.

I am still on my debt program since ten years ago. I am very grateful for your help. Reviewed on: 6th May 2026

Stepchange helped me when I was at my lowest

Stepchange really helped me when I was at. Very low point in my life. Debts had mounted to an unmanageable level and I didn’t know what to do. StepChange talked me through their processes, talked to the companies I owed and got me onto a plan that allows me to live again. Great organisation! Reviewed on: 6th May 2026

Good quality service and helpful staff

I have had no problems with the service since it started an easy process and helpful staff from start to finish Reviewed on: 6th May 2026

Thank you

Helped us through the worst time of our life took all the worry and stress away great company keep up the good work thanks Reviewed on: 6th May 2026

It has been spot on, i can not fault it.

It has been spot on, i can not fault it. Reviewed on: 6th May 2026

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