Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

View other StepChange products

4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

So helpful in every way.

Really helpful at sorting out my debt at a very difficult time. All my debt was consolidated into one easy direct debit, lifting a huge weight off my mind. Reviewed on: 27th May 2026

Great help

Step change has been great from start to finish no matter who I talk to they were all great & helpful Reviewed on: 27th May 2026

No one wants to talk about debt,

No one wants to talk about debt, but unfortunately it is something that a lot of people face these days the advisor that I spoke to was very helpful. Talk me through everything and now I can pay monthly and affordable amount. Reviewed on: 27th May 2026

Stress free and friendly advice

Everybody I spoke to was helpful and patient during the setting up of my claim. They helped with advice and dealt with my bank for me, making the potentially stressful process as easy as possible. Reviewed on: 27th May 2026

My experience is beyond my words.

My experience is beyond my words. What more can I say? It's brilliant. This is my 2nd round with them, and it's just so helpful. Reviewed on: 27th May 2026

Amazing customer service

Very nice and helpful customer service at all times. It is very easy to start or change circumstances when needed. Very pleased. Reviewed on: 27th May 2026

Easy Stepchange

from first contact to everything being set up was easy and I can change things in the portal Reviewed on: 27th May 2026

StepChange has been a life saver.

StepChange has been a life saver. Fantastic customer service with care and compassion. Never feel ashamed to call they always listen carefully and provide excellent help and support. I am so glad I used this service. Reviewed on: 27th May 2026

Great company, helped me loads beiable to manage...

Great reliable company, helped me loads being able to manage my debts in one place. Regularly keeping in touch and keeping my monthly payment at a reasonable cost. Reviewed on: 27th May 2026

I never regret that I chose Stepchange to help with...

I never regret that I chose Stepchange to help with my finances difficulties Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 3.41 from 4 reviews
Debt advice
from Business Debtline 4.30 from 26 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub