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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Before I contacted StepChange, I was constantly wor...

Before I contacted StepChange, I was constantly worried about my ever increasing bills. I felt that I wasn't getting anywhere, even after phoning my creditors. That first phone call to StepChange changed all of that. Advisors explained the various options and calmed me down. Reviewed on: 23rd May 2025

THANKS A LOT I GETTING SUPPORT FROM YOU TAKING BREAT...

THANKS A LOT I GETTING SUPPORT FROM YOU TAKING BREATH THEN I WILL BE SUCCES MY PAYMENT UP TO END THANKS FOR HELPNG ME CAN'T EXPLAIN NO WORDS. Reviewed on: 23rd May 2025

Very helpfull and very greatful for their support.

Very helpfull and very greatful for their support. Reviewed on: 23rd May 2025

Not very customer friendly and could show more empathy

Not very customer friendly and could show more empathy Reviewed on: 23rd May 2025

I think without StepChange my life has been upside d...

I think without StepChange my life has been upside down they have really changed my situation and circumstances.With the advices very generous and helpful. Reviewed on: 23rd May 2025

Stepchange are a godsend

I had many sleepless nights, step change have completely taken all the worry away for me, I would highly recommend them if you get to how I felt, no more tears, feeling anxious, dreading the next letter. My mind is at ease now. Reviewed on: 23rd May 2025

I was in a desperate state.

I was in a desperate state. Really scared. A friend recommended stepchange. After the phone call I can tell you how relieved I was. I had gone from overwhelmed to calm and grateful Reviewed on: 23rd May 2025

Very helpfull understanding and do no judge you

Very helpfull understanding and do no judge you Reviewed on: 23rd May 2025

Always such a great help, would strongly advise using!

Always such a great help, would strongly advise using! Reviewed on: 23rd May 2025

Stepchange takes away the worry

Stepchange. Took most of the worry and fear away from dealing with creditors. Dealing with them has made it possible to go back to a normal life. Reviewed on: 23rd May 2025

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