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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18632 reviews)

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4.92

Based on 18,632 reviews, last reviewed 17th Jun 2026

187950% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change has supported me through my debt managem... Step change has supported me through my debt management for a few years now and it has helped ease the stress of financial worries Reviewed on: 17th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18632)

Excellent support!

Excellent support! Thanks you! Always professionals and understanding! Reviewed on: 23rd May 2025

I have been with stepchange for a while now and they...

I have been with stepchange for a while now and they have been so helpful and understanding, I would certainly been lost without there amazing advisers working for them ' Reviewed on: 23rd May 2025

Fantastic helpful staff great empathy highly recomme...

Fantastic helpful staff great empathy highly recommended if you need little bit of help Reviewed on: 23rd May 2025

All ran very smoothly debtors were contacted and a p...

All ran very smoothly debtors were contacted and a plan set up quickly Reviewed on: 23rd May 2025

Its really good helping me out with my debts.

Its really good helping me out with my debts. Reviewed on: 23rd May 2025

Very helpful.

Very helpful. I will highly recommend. Reviewed on: 23rd May 2025

Much Appreciated

Quick and simple process from start to finish. The relief is immense when you receive help. It is like climbing out of a blackmore and I no longer try to bury my head in the sand. Reviewed on: 23rd May 2025

A simple phone call .

Stepchange gave me piece of mind, helped me with debt repayments all done in one single phone call . Can’t thank them enough !!! Reviewed on: 23rd May 2025

Step change gave me my life back

Very kind understanding and easy to talk to. My shame and embarrassment was gone within seconds. Reviewed on: 23rd May 2025

Could not fault them, so helpful and understanding a...

Could not fault them, so helpful and understanding at a really tough time. They made everything easy for us. Reviewed on: 23rd May 2025

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