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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16832 reviews)

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4.92

Based on 16,832 reviews, last reviewed 21st May 2026

101800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy process to set up debt support, very knowledgea... Easy process to set up debt support, very knowledgeable supportive and non judgemental staff Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16832)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange have been very helpful to enable us to cr...

StepChange have been very helpful to enable us to create a realistic sensible budget. This has helped us to keep better control of our spending and will help us to make payments towards our debts. Staff have been very helpful and non judgmental. Reviewed on: 2nd May 2024

I can understand you guys are busy , but call waitin...

I can understand you guys are busy , but call waiting times are too long.please try to reduce waiting time Reviewed on: 2nd May 2024

Step Change listen to you, not criticize, or judge...

Step Change listen to you, does not criticize, or judge you, it is there to help you, they relive the pressure ,dealing direct with the company you may owe money to in there own language and provide a workable plan this is in you can afford. Reviewed on: 2nd May 2024

Friendly, patient and approachable.

Friendly, patient and approachable. Very informative. Took away alot of anxiety about managing my debts and gave me confidence to tackle head on. I recommend them to my friends. Reviewed on: 2nd May 2024

Very helpful and understanding.

Very helpful and understanding. They really took the pressure off at a difficult time. All very friendly staff who understand what you are going through. Reviewed on: 2nd May 2024

How StepChange support is helping me.

StepChange has been really supportive helping me to manage my debt in such a way that it is reducing what I owe with realistic payments that leave me money to live on. I'm really grateful to them as it has relieved me of a lot of the stress I was experiencing due to money issues. Reviewed on: 2nd May 2024

Easy to use

Easy smooth experience very professional and no stress at all kept in touch each. Step of the way and was always polite now have an easy to afford monthly amount Reviewed on: 2nd May 2024

Had a lot of debt didn’t know what to do and rang st...

Had a lot of debt didn’t know what to do and rang stepchange very helpful sort everything out for you that’s it Reviewed on: 2nd May 2024

customer service is excellent

Every contact I’ve had with step change customer service has been excellent very calm and reassuring and great advice. Reviewed on: 2nd May 2024

They explained everything to me and helped me with m...

They explained everything to me and helped me with my money management Reviewed on: 2nd May 2024

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