Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

View other StepChange products

4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Thank you

Helped turn my life around . I was drowning in debt. But they sorted out a plan that worked for me. Reviewed on: 23rd May 2025

Always very helpful they helped me over the years an...

Always very helpful they helped me over the years and very professional Reviewed on: 23rd May 2025

Bad with money .

I was in mess with money and Stepchange helped me to be on to top money Reviewed on: 23rd May 2025

Thanks for everything

I've gone from being desperate to comfortable thanks to the stability of my monthly payments I am looking forward to being deat free in another 12months or more Reviewed on: 23rd May 2025

Fantastic service

Really helped me during a difficult period Reviewed on: 23rd May 2025

Quick and easy and very competent, knowledgeable and...

Quick and easy and very competent, knowledgeable and professional in my experience. Reviewed on: 23rd May 2025

Saved me so much heartache

My world was falling apart I couldn't sleep because of the worry of how I was going to pay all my debts, StepChange helped me sort out creditors and a payment plan my life is so much easier thank you StepChange. Reviewed on: 23rd May 2025

4 years plus in to the arrangments and no issues !

4 years plus in to the arrangments and no issues ! Reviewed on: 23rd May 2025

Reassuring at a very difficult time in life.

Reassuring at a very difficult time in life. Unsure if there is any real alternative of how StepChanged helped me. Reviewed on: 23rd May 2025

Without step change I would have probably lost my house

Without step change I would have probably lost my house Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt Solutions
from Money Advisor 3.94 from 13 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub