Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

View other StepChange products

4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Stepchange have been very helpful offering excellent...

Stepchange have been very helpful offering excellent service and the staff have been very supportive. Reviewed on: 27th May 2026

Absolute life savers.

Absolute life savers. Changed my life. Reviewed on: 27th May 2026

Very understanding agents and easy company to work w...

Very understanding agents and easy company to work with. Reviewed on: 27th May 2026

Wish I'd done it sooner!

Wish I'd done it sooner, feel so in control and can see an end to debt, which I didn't really before. Had manageable (ISH) debt as two income family then separated from spouse and was suddenly over indebted - same income having to maintain two houses. Spent a few years really struggling and being very creative consolidating and reworking things, but for all the effort that took I was just delaying the inevitable. I went into a manageable plan where everything gets paid off and am about 18 months away from completing it. Everyone gets paid in full and in the years I've been paying it just ticks over nicely, whereas before it was a constant stress. Only regret is not doing it 5 years earlier. Great way to get a true fresh start ! Reviewed on: 27th May 2026

No more sleepless nights

My experience has been great it took the worry away and was very easy to get set up. I get a statement every month to see how my payments to the company’s are going you can see all your information on line Reviewed on: 27th May 2026

So helpful in every way.

Really helpful at sorting out my debt at a very difficult time. All my debt was consolidated into one easy direct debit, lifting a huge weight off my mind. Reviewed on: 27th May 2026

Great help

Step change has been great from start to finish no matter who I talk to they were all great & helpful Reviewed on: 27th May 2026

No one wants to talk about debt,

No one wants to talk about debt, but unfortunately it is something that a lot of people face these days the advisor that I spoke to was very helpful. Talk me through everything and now I can pay monthly and affordable amount. Reviewed on: 27th May 2026

Stress free and friendly advice

Everybody I spoke to was helpful and patient during the setting up of my claim. They helped with advice and dealt with my bank for me, making the potentially stressful process as easy as possible. Reviewed on: 27th May 2026

My experience is beyond my words.

My experience is beyond my words. What more can I say? It's brilliant. This is my 2nd round with them, and it's just so helpful. Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub