Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

View other StepChange products

4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

DEBT CHANGE IS A CHARITY 100% Genuine and there to H...

DEBT CHANGE IS A CHARITY 100% Genuine and there to HELP YOU as they have for us as a famiky. When our card spending got out of control they really helped so much. We got our lives back under control with sincere Thanks to DebtChange ! Reviewed on: 27th June 2024

Sensible advice

I was given very simple and straightforward forms to complete, given very sensible and balanced advice. Reviewed on: 25th June 2024

The staff are excellent I’ve been with Stepchange.

The staff are excellent I’ve been with Stepchange. At least 15 years and are very helpful Reviewed on: 24th June 2024

Life saver ...

I've only just return from my father's funeral and let's just say if stepchange wasn't in my life I'll probably be the one in the ground now literally. They HELPED ME.if I don't sleep much now it's not because of the debt over my head .thanks stepchamge Reviewed on: 21st June 2024

Its an easy experience and the customer service peop...

Its an easy experience and the customer service people are understanding and friendly. Non judgemental. They do it all for you which takes away stress. Reviewed on: 20th June 2024

Very supportive

Very helpful and supportive every step of the way to becoming det free, can't thank you enough Reviewed on: 20th June 2024

Step change are really helpful & never make you feel...

Step change are really helpful & never make you feel judged. Are always friendly Reviewed on: 17th June 2024

Easy to discuss problems with .

Easy to discuss problems with . understanding staff will always listen to your issues and advise accordingly Reviewed on: 16th June 2024

StepChange changed my life

Following some critical changes and ending up on furlough during Covid, I found myself struggling with debt repayments. Ashamed and embarrassed, I didn’t know where to turn. They listened non-judgementally and put together a debt management plan. They supported me throughout the plan with regular updates and were always so easy to contact and talk to either by phone or email. I would recommend them to anybody who feels out of their depth with debt. I am now debt free and have been for almost a year, all thanks to StepChange. Reviewed on: 15th June 2024

StepChange saved me

6 years ago I had a debt of £45K and was at my wits end as the minimum payments to my creditors were just not eating into the debt and I could barely afford the payments. StepChange gave me back my life with an affordable monthly payment. Next month I will be debt free having paid off the lot. And yes I will be celebrating. Thank you StepChange. Reviewed on: 12th June 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt advice
from My Debt Plan 4.83 from 381 reviews
Debt solutions
from Back2Credit 4.87 from 2116 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub