Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

View other StepChange products

4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Absolutely brilliant.

Absolutely brilliant. A took a big weight off of my mind. Reviewed on: 23rd May 2025

When I was overwhelmed by debt and depression step c...

When I was overwhelmed by debt and depression step change helped me to solidify my financial inadequacies into one affordable payment option. Reviewed on: 23rd May 2025

Helped us managed our debts when they had spiraled o...

Helped us managed our debts when they had spiraled out of control Reviewed on: 23rd May 2025

Was very quick and easy to set up.

Was very quick and easy to set up. Felt very comfortable and helped me to feel normal again after worrying for so long Reviewed on: 23rd May 2025

Excellent advice and support

StepChange gave me excellent advice and short term support, whilst applying for an IVA. It took some time and sacrifices over several years to get rid of my problem debt. But it was all worth it, and started with the brilliant help initially from StepChange and the supportive online help and useful newsletters. Reviewed on: 23rd May 2025

I wish that I had known about step change earlier,

I wish that I had known about step change earlier, I would have saved myself a lot of grief, not to mention digging myself in deeper.. Reviewed on: 23rd May 2025

Large debt

I have a huge amount of debt, they keep the creditors from harassing me and budget what can afford. Creditors, when you call and I mention stepchange thier attitude changes and they go away Reviewed on: 23rd May 2025

Very straightforward huge relief to get my finances...

Very straightforward huge relief to get my finances sorted out,regular reviews,feel more in control now. Reviewed on: 23rd May 2025

Professional, understanding, empathetic.

Professional, very understanding and empathetic about my situation, non-judgmental and excellent at listening. Really helped to reduce level of shame and stigma around financial issues and eased a lot of stress and anxiety and made things more manageable. Plans felt individualised with clear information relevant to me. Website very easy to use and easy to get in touch for support. Reviewed on: 23rd May 2025

I could sleep at night knowing that my debts are tak...

I could sleep at night knowing that my debts are taken care off Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.85 from 386 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub