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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Easy to do

Easy to deal with, easy to set up a plan. No worrying just one easy payment each month Reviewed on: 23rd May 2025

I am closer to being debt free.

I am closer to being debt free. No more headaches and sleepless nights wondering if i could even afford to eat at times. From the very beginning, staff at StepChange were empathetic, helped me through everything, all i had to do was contact my debtors and let them know. I was working when i first started, since then i have not worked and again was worried, but they understood and we worked out a plan. I owe them my life, i have my sanity back. Reviewed on: 23rd May 2025

Step Change gave me incredible support

Step Change helped me when I was in an impossible situation and it was affecting my health and wellbeing. They explained all my options and helped me to make a plan for the future. They supported me all the way until I was finally debt free. Reviewed on: 23rd May 2025

Provide an excellent free service!

Provide an excellent free service! Reviewed on: 22nd May 2025

I was in deep debt and did not know where to turn ,...

I was in deep debt and did not know where to turn , ignoring all calls & letters , stepchange sorted me right out and quickly , I can now sleep Reviewed on: 21st May 2025

StepChange saved me

StepChange saved me from ending my life worrying and stressing about my debts. I wouldn't be here if it wasn't for StepChange Reviewed on: 21st May 2025

Life savers!

They are always so polite, informative and kind when I call them. They’re literally life savers! Reviewed on: 21st May 2025

Excellent care in a crisis

My partner had a health issue which ended his employment and ability to work. We didn't have any arrears but knew we couldn't keep up repayments we were advised to speak to stepchanfe and the support they provided and continue to do so is exceptional they took away all of the stress an amazing company especially for those like us,who would never have dreamed we would be in this position but you never know what's around the corner. Reviewed on: 9th May 2025

StepChange is a live saver.

StepChange is a live saver. Sleepless nights are a thing of the past. It made all the difference for someone to show that there was a way forward and eventually to become debt free. Reviewed on: 9th May 2025

Put you at ease straightaway.

Put you at ease straightaway. Great service and warm and friendly. Attentive and professional. Reviewed on: 8th May 2025

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