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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Always had amazing service from Stepchange.

Always had amazing service from Stepchange. So helpful, patient and kind. Reviewed on: 23rd May 2025

Quick, efficient and totally free

Support I receive was quick, efficient, totally free and confidential. I feel that advise was impartial and gave me options. Financially I’m in much better place and now recommend Stepchange for anyone struggling with debt. Reviewed on: 23rd May 2025

Always non judgmental people , great advice

Always non judgmental people , great advice Reviewed on: 23rd May 2025

They have really helped me - the service is also so...

They have really helped me - the service is also so kind, friendly and un judgmental Reviewed on: 23rd May 2025

Fantastic

I was in debt and struggling both financially and mentally. After contacting StepChange, they talked through everything and came up with the best option for me. They contacted my creditors on my behalf and successfully negotiated manageable monthly payments on my behalf. I pay StepChange one monthly payment and they pay my creditors. This has also stopped the never ending letters and phone calls from creditors. I would recommend them to anyone struggling with debt. Reviewed on: 23rd May 2025

I was so worried and had no we’re to turn till I see...

I was so worried and had no we’re to turn till I seen your name in an advert. Reviewed on: 23rd May 2025

Excellent helping me out with debt problems

Excellent helping me out with debt problems Reviewed on: 23rd May 2025

Absolutely saved our family.

Absolutely saved our family. After loosing our business we didn’t know what to do and Step Change supported us to get our life back on track and we will be forever grateful Reviewed on: 23rd May 2025

Being with step change has took all the stress out o...

Being with step change has took all the stress out of the debt I have or had. I did not know what to do until I got in touch with them Reviewed on: 23rd May 2025

You came through for me in a big way be...

You came through for me in a big way be blessed Reviewed on: 23rd May 2025

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