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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18636 reviews)

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4.92

Based on 18,636 reviews, last reviewed 18th Jun 2026

188150% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I felt a bit daunted and embarassed, so kept putting... I felt a bit daunted and embarassed, so kept putting off ringing Stepchange. But I finally did it, and I really wish I had done it sooner. The person... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18636)

StepChange have helped immensely with my debt.

StepChange have helped immensely with my debt. They have managed to get me into a manageable position with my finances within a short time by setting me up with a debt management plan. When I think back to how much stress and pressure I felt under before their help, I can't even begin to thank them enough for helping me get back on top of everything and get on with my life! Thank you so much StepChange! Reviewed on: 22nd September 2024

They are very helpful, understanding and efficient.

They are very helpful, understanding and efficient. Reviewed on: 4th September 2024

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Gave confidence and control back to me

Very helpful, very reassuring, brilliant cannot thank them enough. Have got me through the highs an low. It was very humiliating to get to this stage of my life to be blasted with debt problems. They have made me feel human and gain control over it all at last. Reviewed on: 18th August 2024

The best if you are struggling with debt

I cannot fault them. Had a bad experience with a private debt management company. Lost £6000, when recommended stepchange. Reviewed on: 15th August 2024

Helpful,friendly staff gave good advice,especially w...

Helpful,friendly staff gave good advice,especially when I lost my job.Good approach and guidance Reviewed on: 8th August 2024

From hopelessness to peace of mind and hope!

I was referred to step change at a time that I was very stressed and fearful. But they managed to negotiate my debt/payment plan to one that I could afford, therefore giving me peace of mind and hope to carry on. I will always be grateful! Reviewed on: 7th August 2024

Amazing Stress Free

Step change has helped me I have no need to worry now I can get on with my life Reviewed on: 4th August 2024

StepChange have helped me to become debt free

StepChange have helped me to become debt free without any issues Reviewed on: 3rd August 2024

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