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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Best company iv ever come across. Absolute life saves

This company definitely saved my life twice. So helpful and very reliable. Thank you. Reviewed on: 10th July 2023

Grown up support with compassion

It was such a relief to talk to Step Change. The person on the end the phone was so understanding, helpful, and practical. I've never done anything like this before and it was a big step to make that phone call. Thank you to Step Change for helping me transition from overwhelm into having a manageable plan. Every person I have spoken to has given me good advice and gone over and above their role. Nothing is too much trouble. Reviewed on: 10th July 2023

Brilliant help in difficult times

Stepchange has helped me with my debts so much and i feel very grateful to them. I can now sleep at night and manage my finances by having a strict budget plan. Thank you so much to Stepchange. Reviewed on: 10th July 2023

Saved me from debt hell

Step Change were so helpful. I was mired in debt and couldn't see a light. When I finally admitted the problem to myself, Step Change were able to give me good advice. I gave them my complete list of debts and my income/expenditure and we were able to work out how much I could afford. They then took this to all my creditors and agreed the plan with them. I would never have been able to do this alone but they know exactly what to do and it was so painless. I am very grateful to them for all their help that has turned a nightmare into merely a problem. Reviewed on: 10th July 2023

Understanding and careing

Very good you took a lot of my mind Reviewed on: 10th July 2023

Life Changer!

I can't recommend the Step Change service highly enough! The support they give, on every contact with the team, is honest, sensitive and informative. They are non judgemental and encourage me to look at my budget in a logical and measured way, and not over extend myself when it comes to the amount I pay monthly. One of the best parts of the service is that they deal with my creditors directly which takes so much pressure off me and makes getting my life back on track so much more handleable. I can't thank Step Change enough for all their ongoing help in getting my confidence in my finances back. Reviewed on: 10th July 2023

Step change debt management was so friendly and very helpful

They set up my debt management step by step and was very understanding and helpful and answered all my questions and made me feel so at ease as I was very stressed about the situation I was in but they made me feel at ease and it was such a relief that that they helped me sort the situation out Reviewed on: 10th July 2023

Took all my stress away

Absolutely amazing people! They sorted all my debt out in a matter of a couple of days, didn't even have to speak on the phone if you dont want to. I was so stressed and so worried and they took that all away from me and gave me a better look on life with my kids! These people really do need Acknowledgement! Reviewed on: 10th July 2023

Amazing!

I found the Step Change team to be absolutely amazing! They are helpful and considerate and talked me through what I needed to do to start the ball rolling to get the much needed help I needed. The advice given was relevant to my needs. They gave advice as to agencies I could get I’m touch with for my well-being too. Reviewed on: 10th July 2023

Saved my sanity

I started to lose my business during covid and then the cost of living nailed the final nail in its coffin! I was left with huge debts and being hounded for payments left me with some very dark thoughts until I saw an advert on TV for stepchange, igot in touch and thier advice was brilliant it was so easy to fill out the online forms etc, they then did all the frustrating stuff like contacting my creditor's and set up my payment plan, you can view your plan in your online account any time and make any changes if your circumstances change, I'd would highly recommend them to anyone that is struggling with debt Reviewed on: 10th July 2023

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