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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18636 reviews)

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4.92

Based on 18,636 reviews, last reviewed 18th Jun 2026

188150% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I felt a bit daunted and embarassed, so kept putting... I felt a bit daunted and embarassed, so kept putting off ringing Stepchange. But I finally did it, and I really wish I had done it sooner. The person... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18636)

Life savers!

They are always so polite, informative and kind when I call them. They’re literally life savers! Reviewed on: 21st May 2025

Excellent care in a crisis

My partner had a health issue which ended his employment and ability to work. We didn't have any arrears but knew we couldn't keep up repayments we were advised to speak to stepchanfe and the support they provided and continue to do so is exceptional they took away all of the stress an amazing company especially for those like us,who would never have dreamed we would be in this position but you never know what's around the corner. Reviewed on: 9th May 2025

StepChange is a live saver.

StepChange is a live saver. Sleepless nights are a thing of the past. It made all the difference for someone to show that there was a way forward and eventually to become debt free. Reviewed on: 9th May 2025

Put you at ease straightaway.

Put you at ease straightaway. Great service and warm and friendly. Attentive and professional. Reviewed on: 8th May 2025

What to say?

What to say? They sorted me out proper when I was in a very tight spot.Cant complain, absolute life savers Reviewed on: 8th May 2025

Poor advice

My husband found himself in difficulty following a gambling addiction that he had used a credit card for along with maxing out his overdraft. We went to StepChange for help, although their service was excellent I feel we were given wrong advice. We were advised to ignore any letters sent by creditors which resulted in a default on my husband's credit score for the sake of a small overdraft. Fast forward 3 years and all our debts were cleared and we were ready to look for a mortgage to find only 1 lender would consider us due to the default on my husband's credit score. It caused so much unnecessary stress and we are paying through our nose in interest now. Reviewed on: 22nd April 2025

Much easier and more helpful than expected.

Much easier and more helpful than expected. A big relief. Reviewed on: 13th February 2025

Stepchange have helped all along with my debts, take...

Stepchange have helped all along with my debts, taken all my worries away and i know they are there if i need them, thank you. Reviewed on: 21st November 2024

Step Change Survey

Advisors always helpful and do their best to answer any queries I have. They are very pleasant, polite and professional. Reviewed on: 9th October 2024

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