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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Responded in a timely manner to my queries.

Responded in a timely manner to my queries. Answered all questions and always helpful Reviewed on: 23rd May 2025

Very grateful to Stepchange

I was in a very bad spot having had to give up my job because of unexpected illness. Stepchange helped me so much. I also want to thank Marks and Spencer for their understanding. Reviewed on: 23rd May 2025

I was struggling and overwhelmed!

I was struggling, overwhelmed with letters, different companies wanting different thing and I just couldn’t figure out where to start. Step change stepped in and took charge. I payed a fee that was enough to make a dent in my debt but small enough that I didn’t go in to more debt. And it helped me gain control, improve my credit score and get out of debt. I am debt free and feel like I can breathe again! Thank you! Reviewed on: 23rd May 2025

Sympathetic and understanding

A sympathetic and encouraging company, thank you for helping me through my crisis I am now back on track with my debtors Reviewed on: 23rd May 2025

a very big help

kind and understanding when setting up no problems since Reviewed on: 23rd May 2025

There help is amazing !

There help is amazing ! Eased all my worry over debts! Reviewed on: 23rd May 2025

Very helpful

I had, and continue to have, a very positive experience with Stepchange. Everyone that I spoke to was extremely helpful and kind. Reviewed on: 23rd May 2025

They got most of my creditors to waive interest and...

They got most of my creditors to waive interest and fees and dealt with them on my behalf and free of charge as they are not for profit/charity Reviewed on: 23rd May 2025

very helpful

I was plesed I contacted stepchange. they listened to my problem and assisted me which was very helpful Reviewed on: 23rd May 2025

Provided an escape route from my debt problems - THI...

Provided an escape route from my debt problems - THIS has allowed me to return to a lifestyle that I can be more than the past Reviewed on: 23rd May 2025

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