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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18636 reviews)

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4.92

Based on 18,636 reviews, last reviewed 18th Jun 2026

188150% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I felt a bit daunted and embarassed, so kept putting... I felt a bit daunted and embarassed, so kept putting off ringing Stepchange. But I finally did it, and I really wish I had done it sooner. The person... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18636)

Large debt

I have a huge amount of debt, they keep the creditors from harassing me and budget what can afford. Creditors, when you call and I mention stepchange thier attitude changes and they go away Reviewed on: 23rd May 2025

Very straightforward huge relief to get my finances...

Very straightforward huge relief to get my finances sorted out,regular reviews,feel more in control now. Reviewed on: 23rd May 2025

Professional, understanding, empathetic.

Professional, very understanding and empathetic about my situation, non-judgmental and excellent at listening. Really helped to reduce level of shame and stigma around financial issues and eased a lot of stress and anxiety and made things more manageable. Plans felt individualised with clear information relevant to me. Website very easy to use and easy to get in touch for support. Reviewed on: 23rd May 2025

I could sleep at night knowing that my debts are tak...

I could sleep at night knowing that my debts are taken care off Reviewed on: 23rd May 2025

Easy to do

Easy to deal with, easy to set up a plan. No worrying just one easy payment each month Reviewed on: 23rd May 2025

I am closer to being debt free.

I am closer to being debt free. No more headaches and sleepless nights wondering if i could even afford to eat at times. From the very beginning, staff at StepChange were empathetic, helped me through everything, all i had to do was contact my debtors and let them know. I was working when i first started, since then i have not worked and again was worried, but they understood and we worked out a plan. I owe them my life, i have my sanity back. Reviewed on: 23rd May 2025

Step Change gave me incredible support

Step Change helped me when I was in an impossible situation and it was affecting my health and wellbeing. They explained all my options and helped me to make a plan for the future. They supported me all the way until I was finally debt free. Reviewed on: 23rd May 2025

Provide an excellent free service!

Provide an excellent free service! Reviewed on: 22nd May 2025

I was in deep debt and did not know where to turn ,...

I was in deep debt and did not know where to turn , ignoring all calls & letters , stepchange sorted me right out and quickly , I can now sleep Reviewed on: 21st May 2025

StepChange saved me

StepChange saved me from ending my life worrying and stressing about my debts. I wouldn't be here if it wasn't for StepChange Reviewed on: 21st May 2025

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