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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18635 reviews)

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4.92

Based on 18,635 reviews, last reviewed 18th Jun 2026

188100% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Brilliant. Brilliant. Felt listened too and a sense of relief Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18635)

Absolutely saved our family.

Absolutely saved our family. After loosing our business we didn’t know what to do and Step Change supported us to get our life back on track and we will be forever grateful Reviewed on: 23rd May 2025

Being with step change has took all the stress out o...

Being with step change has took all the stress out of the debt I have or had. I did not know what to do until I got in touch with them Reviewed on: 23rd May 2025

You came through for me in a big way be...

You came through for me in a big way be blessed Reviewed on: 23rd May 2025

Absolutely brilliant.

Absolutely brilliant. A took a big weight off of my mind. Reviewed on: 23rd May 2025

When I was overwhelmed by debt and depression step c...

When I was overwhelmed by debt and depression step change helped me to solidify my financial inadequacies into one affordable payment option. Reviewed on: 23rd May 2025

Helped us managed our debts when they had spiraled o...

Helped us managed our debts when they had spiraled out of control Reviewed on: 23rd May 2025

Was very quick and easy to set up.

Was very quick and easy to set up. Felt very comfortable and helped me to feel normal again after worrying for so long Reviewed on: 23rd May 2025

Excellent advice and support

StepChange gave me excellent advice and short term support, whilst applying for an IVA. It took some time and sacrifices over several years to get rid of my problem debt. But it was all worth it, and started with the brilliant help initially from StepChange and the supportive online help and useful newsletters. Reviewed on: 23rd May 2025

I wish that I had known about step change earlier,

I wish that I had known about step change earlier, I would have saved myself a lot of grief, not to mention digging myself in deeper.. Reviewed on: 23rd May 2025

Large debt

I have a huge amount of debt, they keep the creditors from harassing me and budget what can afford. Creditors, when you call and I mention stepchange thier attitude changes and they go away Reviewed on: 23rd May 2025

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