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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Great service and help a lot!

Great service and help a lot!!! Great customer service too Reviewed on: 23rd May 2025

Help when you need it most

When anyone is in debt no matter how large or small you can't see your way out of and then you start looking for a quick fix solution just to get out of the despair you feel. Unfortunately that's not usually the best way, step change take all that despair away with a single phonecall Reviewed on: 23rd May 2025

Thank you for everything,I can life is wery easy Wri...

Thank you for everything,I can life is wery easy Wright now. Reviewed on: 23rd May 2025

I was having difficulty making payments to my credit...

I was having difficulty making payments to my creditors, but Step change has been a game changer. I highly recommend it to anyone facing challenges with debt management. Reviewed on: 23rd May 2025

Dont struggle get help at Step change...

Great at given an alternative when money problems are beating you. Service is fantastic Reviewed on: 23rd May 2025

They lifted the dread and made everything seem so ma...

They lifted the dread and made everything seem so manageable. Reviewed on: 23rd May 2025

Absolute weight off my mind dealing with Stepchange...

Absolute weight off my mind dealing with Stepchange would recommend thier service to anyone worrying and struggling Reviewed on: 23rd May 2025

From dark to light

I went from not sleeping to being able to breathe again and start to enjoy life again. Step Change are so helpful and do not judge you. My finances are starting to look a lot more healthier than they have for a very long time and I can see a light at the end of the tunnel. Reviewed on: 23rd May 2025

Advisors are professional, understanding and knowled...

Advisors are professional, understanding and knowledgeable. Offer a full range of solutions to suit the individuals circumstances and put their minds at rest. Reviewed on: 23rd May 2025

Used deep change for a few year now being very helpf...

Used deep change for a few year now being very helpful managing my debt Reviewed on: 23rd May 2025

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