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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Fantastic service

5
Step change took away a dark cloud hanging over me..with their helpful team and advice.,I can never thank them enough for all of their help. Reviewed on: 13th July 2023
John Mallett's avatar
John Mallett

Excellent

5
Excellent service,friendly helpful staff Reviewed on: 13th July 2023
Dawn Williams's avatar
Dawn Williams

Amazing service by amazing people.

5
I would just like to say how amazingly helpful Step Change have been to my wife and I. My wife was diagnosed with breast cancer February 2023. With this we had to accept the poor financial situation we were in.From start to finish Step Change have been great.They explained everything and we’re patient and sympathetic with our predicament. I wouldn’t hesitate to recommend Step Change to anyone experiencing financial difficulties,like us. Very best,Joseph and Dawn Smith Reviewed on: 12th July 2023
Joe Smith's avatar
Joe Smith

Life changing

5
Extremely glad I plucked up the courage to approach Step Change, I can relax knowing my debts are being paid off at a rate I can afford. Yes, it's going to be tough living on a smaller amount each month, but I was willing to sacrifice. I just wish I applied sooner. They are so well organised too, highly recommended, there should be more help out there like this. Reviewed on: 12th July 2023
Roz Banks's avatar
Roz Banks

Great company

5
Great company, easy to get set up and contact if needed. Reviewed on: 12th July 2023
T's avatar
T

Life savers

5
Absolutely fantastic, no way we could have handled it without them. Forever grateful. Reviewed on: 12th July 2023
Mark Sparshott's avatar
Mark Sparshott

No1 Debt management company ever

5
I was with another debt management company to start off with, but the stress did not go away. Not only did they charge a fee, my debts seemed like they weren't going down. I switched to Step Change and immediately I can see the difference in my debts balances. There is no monthly fee to manage my debts for me. I can also make changes to my debt plan online by adjusting my finances or my affordable monthly payments. Reviewed on: 12th July 2023
Janet Uluivuya's avatar
Janet Uluivuya

Excellent service

5
Overall very happy with my outcom Reviewed on: 12th July 2023
Helen Harrison's avatar
Helen Harrison

Fabulous customer service

5
Great customer service and understanding with compassion Reviewed on: 12th July 2023
Nic Dullers's avatar
Nic Dullers

Outstanding service

5
Step change helped me get my debts in order and set up a manageable payment plan, without their service I would be in an unimaginable situation. They deserve this award for the service they provide. Reviewed on: 12th July 2023
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Sarah Mottram

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